What are the responsibilities and job description for the Bilingual Administrative Assistant/Customer Service Representative position at Scheffres Laundry Service?
We are seeking a full-time bilingual Customer Service Representative, who has a positive attitude, is personable, enjoys talking to people, has a high level of customer service and is fluent in both English and Spanish.
Ability to master a multi-line telephone system, high attention to detail, organizational skills, and multi-tasking skills are crucial.
Who we are: Scheffres Laundry Service specializes in supplying and servicing card/coin-operated laundry equipment for property management companies and property owners/operators. Headquartered in Beltsville, Maryland, we serve a diverse array of customers throughout Maryland, Northern Virginia, Washington, D.C., and Delaware.
Pay: $18.00/hr. plus benefits and paid time off.
Work hours: Monday-Friday, 7:30 am to 4:00 pm.
Benefits: Medical, Dental, Vision, Life Insurance, 401k, Paid Vacation, PTO, Sick Leave, 7 Paid Holidays
Location: Beltsville, MD 20705
Responsibilities:
· Handle high-volume inbound phone calls in both English and Spanish. 50 calls a day.
· Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.
· Process customer refund requests.
· Schedule and monitor daily technician schedule.
· Enter service calls and dispatch work orders to field technicians according to priority and location.
· Maintain customer database, ensuring complete, accurate, and updated entry of information.
· Work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints and scheduling service calls.
Required Qualifications:
· Bilingual skills (Must be fluent in both English and Spanish)
· Prior call center experience preferred
· Geographical knowledge of the DMV area
· Proficient computer skills
· Ability to multi-task and stay calm within a fast paced environment
· Advanced customer service skills
· High School diploma or equivalent
· Ability to pass pre-employment background check
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
Ability to Commute:
- Beltsville, MD 20705 (Required)
Work Location: In person
Salary : $18