What are the responsibilities and job description for the Assistant Manager position at Vintage Corporation?
Job description
Heron Pointe Apartments is looking for a dynamic Assistant Community Manager to join our team to support the growth and profitability of a multi-family home complex.
Core Competencies
1. Teamwork
Works well with others, supports teammates, adaptability across positions, asks questions and is reliable.
2. Punctuality
Shows up to work on-time consistently, responsive, and great time management skills. Flexible schedule a plus. On-call and weekends may be required.
3. Customer Service
Listens and acts, provides patience and empathy, effective conflict resolution skills, and provides a positive tenant experience. Strong Customer Service skills required.
4. Technical Knowledge
Works well under pressure, uses problem solving skills, and has a basic knowledge of Microsoft Office Suite, iPhone, iTunes, and Adobe Acrobat. Working knowledge of typical office equipment such as computers, phones, printers, etc.
5. Drive
Self-motivated with a desire to learn and willing to go above and beyond, works well with minimal or no supervision. Driven to learn more and take on more responsibility.
Responsibilities
- Present property and amenities in a positive light to prospective tenants.
- Advertise available units and property on various media platforms.
- Determine the needs, living standards and housing requirements of prospective tenants.
- Accept rental applications, screen prospective and negotiate leasing terms.
- Draft property documents including lease violations, lease amendments, delinquencies notices, tenant communication and other required documents.
- Ensure all documents completed accurately and according to company policy.
- Maintain property audit system including regulatory compliance.
- Own and manage security disbursement process including, walk-thrus, vendor schedule, Make Ready Board, and vacancy reports.
- Support Community Manager in eviction process.
- Support Maintenance Supervisor in managing work orders and vendor invoices.
- Support sister properties in staffing and operational needs
- Attend regular staff meetings including, developmental, safety, corporate and other meetings as assigned.
- Remain knowledgeable in housing industry and market trends.
- Support maintenance staff by issuing work orders, periodic property inspection and scheduling maintenance appointments.
- Act as a liaison between tenants, corporate staff, property owners and government regulators.
- Fulfill all Community Manager responsibilities when Community Manager is absent from office.
- Additional responsibilities as assigned.
Physical Demands
- Walk, stand, run, sit, stoop, kneel and climb stairs.
- Ability to work indoors and outdoors under multiple weather conditions based on business need.
- Ability to work in typical office setting for multiple hours at a time.
- Ability to work on short notice based on business need.
Qualifications
- Proven work experience in property management a plus.
- Working knowledge of real estate law and leasing practices.
- Knowledgeable in Fair Credit, Equal Housing a plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person