Lemon Law and Consumer Litigation Counsel

Description

JOB SUMMARY:

The Lemon Law & Consumer Litigation Counsel will support the Company’s legal function with a primary and immediate focus on Lemon Law matters, consumer warranty disputes, and vehicle repurchase (buy-back) programs involving VinFast U.S. entities. The role will also provide support across other litigation and dispute-related matters as needed, consistent with business priorities and under appropriate legal supervision.

This position is well-suited for a junior attorney (1 years of experience) seeking hands-on exposure to consumer litigation, regulatory compliance, and dispute resolution within a fast-growing automotive environment. The role partners closely with internal teams and external counsel to support efficient, compliant, and scalable legal processes.

Responsibilities & Key Activities

• Support the handling of consumer-related litigation and disputes, including Lemon Law claims, consumer warranty matters, and vehicle repurchase (buy-back) cases, primarily within California and other applicable U.S. jurisdictions.
• Assist in managing litigation matters in coordination with internal stakeholders and outside counsel, including case intake, documentation review, matter tracking, and status reporting.
• Review and respond to consumer complaints, demand letters, arbitration filings, and pre-litigation correspondence, ensuring timely escalation and resolution consistent with Company guidelines.
• Support the development and execution of litigation and settlement strategies related to Lemon Law and consumer warranty matters, including participation in settlement evaluations and negotiations as appropriate.
• Provide legal support to internal teams (Customer Care, Service, Operations, Finance, Sales) by identifying case trends, recurring issues, and risk indicators, with a focus on consumer-related exposure.
• Assist in monitoring compliance with state and federal consumer protection laws, warranty obligations, and vehicle repurchase requirements, escalating issues as needed.
• Prepare internal summaries, reports, and analyses related to claims volume, litigation trends, costs, and outcomes for legal and business stakeholders.
• Support the review and drafting of settlement agreements, customer communications, internal guidelines, and playbooks related to Lemon Law, buy-back, and other dispute matters.
• Collaborate with North America and Global legal teams on consumer-related disputes, regulatory inquiries, recalls, or emerging litigation risks, as assigned.
• Contribute to the continuous improvement of legal operations, including process efficiency, documentation practices, and matter-management workflows.
• Perform other legal duties as reasonably assigned, consistent with the scope of the role, level of experience, and evolving business needs.
  
  

Req Number LEG-26-00003

Position Requirements

Minimum Requirements

• 1 year of legal experience supporting litigation or dispute matters, with exposure to Lemon Law claims, consumer warranty disputes, vehicle repurchase (buy-back) matters, or similar consumer-related litigation.
• Experience assisting with or supporting multiple litigation matters, including case intake, document review, coordination with outside counsel, and matter tracking; prior automotive or mobility industry exposure is a plus.
• Juris Doctor (J.D.) degree from an accredited law school.
• Active membership in good standing with the California State Bar, or eligibility to practice under applicable California in-house counsel rules (admission in other U.S. jurisdictions a plus).
• Working knowledge of California Lemon Law, the Magnuson-Moss Warranty Act, and applicable consumer protection frameworks, with the ability to research and apply legal requirements under guidance.
• Experience working in a fast-paced or evolving business environment, including startups or high-growth organizations, preferred.
• Strong written and verbal communication skills, with the ability to summarize legal issues clearly for internal stakeholders.
• Sound judgment and professionalism, with the ability to manage assigned matters independently while escalating issues appropriately.
• Highly organized and detail-oriented, with the ability to manage competing priorities and deadlines.
• Strong drafting, analytical, and communication skills, with a collaborative and solutions-oriented approach.
  
  

VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit, and business need.

About

About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.