What are the responsibilities and job description for the Bilingual Scheduling Coordinator( Haitian Creole & English) position at Vine Homecare, Inc.?
Job Summary:
Vine Homecare Inc. is seeking a highly organized and energetic Bilingual Care Coordinator/Scheduler( English & Creole) to become a part of our professional office team. The ideal candidate will be responsible for scheduling all of ASAP, HMOs and private pay cases.
Responsibilities:
*Coordinates and performs all scheduling functions as detailed by the scheduling policy in accordance with client needs, employee qualifications and availability.
*Fills all accepted cases and to inform and seek Team Leader’s counsel and intervention when shifts are not filled.
*Ensure all shifts are filled in order to meet patient's needs and maintain/increase revenues.
*Constantly responds to changes in caregiver work schedules as necessary, especially call-out and time off request.
*Counsels employees regarding policies and procedures and answer questions from field staffing regarding their schedules.
*Documents changes in client service hours, performance issues relating to clients, employees and every communication between the case managers, client or family member.
*Informs the administrator or office manager of any known personnel problems, client complaints and scheduling concerns that will impart overall department/agency operations.
*Receives daily reports at the beginning of each business day from the On-Call Coordinator regarding any scheduling or staffing activity occurring outside routine office hours.
*Gives daily reports at the end of each business day to the On-Call Coordinator regarding scheduling or staffing activity that differs from the supplied printed schedule.
*Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.
*Provide prompt response to client or referral source regarding department/agency services, associated fees, and availability of staff.
*Files all incoming documents timely and efficiently keeping all HIPPA information secured.
*For new referrals, call client to ascertain when and time to provide services and discuss briefly the service plan.
*Follow-up phone call to the client after services has been rendered by the worker to gauge client level of satisfaction with our service and the worker also.
*Calls answering service at the beginning of each business day and obtains any information reported outside routine office hours, communicates any pertinent information, and confirms the specific individual on call.
*Ensures receipt of appropriate paperwork including time slips and all supporting documents from field staff.
*Ensures timely verification of authorized hours of care to ensure that scheduled services have been delivered in order to expedite the billing process.
*Participates in Quality Improvement process and assists supervisor in data collection and compilation on an ongoing basis.
*Notifies the administrator of emergencies, sickness, and other imminent occurrences that may affect the client or worker caseload as quickly as possible relative to the event’s occurrence.
Qualifications/ Requirements:
*High school diploma, equivalent GED or Associate Degree preferred
*Basic knowledge of Computer Skills.
*Previous scheduling experience preferred
*Ability to handle multiple tasks efficiently and timely.
*Must have good customer service skills.
*Ability to function independently and demonstrate initiative.
*Possess strong written and oral English communication skills and fluent in Creole
*Team player with an 'all hands-on deck' attitude.
*Exceptionally strong work ethic.
*Ability to work independently and meet fast paced, established deadlines
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Language:
- Fluent in Creole & English (Required)
Work Location: In person
Salary : $24 - $26