IT Logistics Site Support Specialist

It's truly an exciting time to be a part of GetInsured. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. We are committed to helping each other and our clients. Our vision has always been to make finding and enrolling in health insurance simple this is more important now than ever before.

The IT Logistics Site Support Specialist plays a critical role in keeping our onsite technology operations running smoothly and efficiently. This hands-on position blends desktop support, technical troubleshooting, and IT logistics to ensure employees have reliable, high-performing equipment to do their best work.

This is an excellent opportunity for someone who enjoys working with hardware, solving technical challenges, and being part of a fast-paced operational environment. You’ll gain valuable experience in enterprise desktop support, system imaging, asset management, and warehouse logistics — all while contributing directly to site performance and customer satisfaction.

This is a fully onsite role requiring reliable transportation and a strong commitment to maintaining consistent work hours.

Key Responsibilities

• Maintain accurate inventory of hardware and software assets

• Prepare, configure, image, and deploy desktop systems

• Maintain and update system image library

• Ensure ongoing usability, performance, and longevity of desktop systems, peripherals, and software in alignment with company standards

• Independently diagnose and resolve unique, non-recurring technical issues with minimal supervision

• Escalate risks or concerns that may impact site performance, customer expectations, or contractual obligations

• Support unclassified IT services within defined scope

• Contribute to continuous improvement initiatives for IT Customer and Site Operations

• Perform daily warehouse tasks including receiving, put-away, picking, packing, shipping, and loading/unloading

• Operate warehouse equipment such as pallet jacks and hand-trucks as needed

• Lift and move boxed equipment up to 50 lbs as required

Required

• Ability to work onsite full-time

• Reliable transportation

• Ability to lift up to 50 lbs

• Strong troubleshooting and problem-solving skills

• Ability to work independently with minimal supervision

Nice to Have

• Hands-on Windows desktop support experience (internship, campus IT, retail repair shop, or home lab)

• Experience with Windows 10/11 support and enterprise tools (printers, VPN, remote access, imaging)

• Hardware troubleshooting experience (laptops, desktops, monitors, peripherals)

• Familiarity with Microsoft 365 user setup

• CompTIA A certification (or comparable experience)

Schedule & Compensation

• Standard Schedule: Monday–Friday, 9:00 AM – 5:00 PM ET

• Year-round position with annual busy periods requiring occasional late hours and weekend work

• Overtime offered during peak periods

• Pay Rate: $25 per hour (depending on experience)

Salary : $25