Site Support Specialist (IT)

Immediate opening for a Site Support Specialist (IT) in Atlanta, GA!

This is a direct hire opportunity working fully onsite.

Key Responsibilities:

• Deliver first‐ and second‐tier technical support for end users across multiple software and hardware platforms
• Configure, deploy, and maintain laptops, desktops, peripherals, and user profiles
• Install, troubleshoot, and support Windows operating systems and business applications
• Support office infrastructure including printers, conference room technology, wireless equipment, and server room hardware
• Maintain accurate asset records and assist with equipment lifecycle tracking
• Diagnose and resolve network connectivity issues for wired and wireless devices
• Set up and support mobile devices and telephony systems, including employee moves and changes
• Manage support requests through a ticketing system, ensuring timely resolution and clear documentation
• Serve as the primary technology contact for supported offices, partnering with local leadership to identify needs and reduce technical disruptions
• Collaborate with centralized IT teams such as Service Desk, Infrastructure, Applications, and Endpoint teams
• Support department and organization‐wide technology projects as assigned
• Travel periodically to regional offices to provide onsite assistance when required

Qualifications:

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience
• At least four years of hands‐on experience in a technical support or desktop support role
• Strong working knowledge of Windows environments, Microsoft Office applications, and enterprise hardware
• Experience supporting laptops, desktops, printers, mobile devices, and audiovisual systems
• Familiarity with document management systems and enterprise networks preferred
• Excellent troubleshooting, analytical, and problem‐solving skills
• Strong communication and customer service skills, with the ability to support users in person, by phone, and remotely
• Ability to work independently while collaborating effectively within a team environment