What are the responsibilities and job description for the Maintenance Coordinator position at Village Realty Holdings, LLC?
The Maintenance Coordinator plays a vital role in ensuring the smooth operation of property maintenance across Village Realty’s vacation rental portfolio. Maintenance Coordinator is responsible for coordinating maintenance work orders, communicating with vendors and in-house maintenance technicians, updating homeowners, company staff and ensuring timely and effective resolution of property issues.
This is a non-remote position located in Nags Head, NC.
- Receive, prioritize, and dispatch maintenance requests from guests, homeowners, and internal staff.
- Schedule and coordinate in-house maintenance technicians and external vendors.
- Monitor the status of work orders to ensure completion within deadlines.
- Communicate professionally with homeowners repairs, costs, and updates.
- Communicate professionally with vacationers and company staff repairs and updates.
- Maintain accurate records in property management and maintenance software systems.
- Assist with invoice review, coding, and processing.
- Follow up on preventative maintenance schedules and compliance.
- Support seasonal maintenance planning and off-season repair projects.
- Ensure all work complies with company standards and local regulations.
- Participate in after-hours or on-call rotation as needed.
QUALIFICATIONS:
- High school diploma or equivalent; associate degree or vocational training preferred.
- 2 years of experience in property maintenance coordination, facilities administration, or related field.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office and experience with maintenance management or property management systems (e.g., Track, Breezeway, PointCentral) is a plus.
- Familiarity with basic building systems (HVAC, plumbing, electrical, etc.) helpful.
- Ability to work in a fast-paced environment, especially during peak rental seasons.
Village Realty is a local property management, vacation rental and real estate sales firm managing over 900 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.