Housekeeping Administrator

The Housekeeping Administrator provides administrative and operational support to the housekeeping department to ensure efficient day-to-day operations. This role acts as a key liaison between housekeeping, front office, maintenance, and management, supporting scheduling, inventory control, reporting, and guest service coordination in a hospitality environment. This position is onsite in Nags Head, NC.

Duties and Responsibilities

• Manage daily emails and phone calls, addressing inquiries as needed. Monitor and respond to comments in Breezeway and Google Voice in a timely manner.
• Plan and assign daily cleaning schedules for housekeeping staff.
• Track and confirm the completion of cleaning assignments.
• Communicate any last-minute schedule changes to the team.
• Maintain and update housekeeping records, reports, and logs.
• Assist in recruitment, onboarding, and training of housekeeping personnel.
• Monitor and order cleaning supplies, linens, and guest amenities.
• Ensure stock levels are maintained and restocked efficiently.
• Address and resolve guest complaints regarding housekeeping issues.
• Work closely with the maintenance dept. to report and track repair needs.
• Respond to guest and staff inquiries professionally and promptly.
• Maintain open communication with property owners regarding housekeeping updates.
• Inspect homes post-cleaning to ensure quality standards are met.
• Other duties may be assigned based on business needs.

Physical Requirements

• Primarily sedentary to light activity (desk/computer work)
• Frequent sitting, with occasional standing/walking throughout facility
• Use of hands/fingers for typing, phone, and paperwork
• Visual focus for computer work and reviewing reports
• Occasional walking to inspect rooms/areas or meet with staff
• May require light lifting (files, small supply items ~20-30lbs)
• Communication ability (phone, in-person with staff/vendors)

• Qualifications

  • Primarily administrative experience, preferably in hospitality, healthcare, or facilities
  • Strong organizational and time-management skills
  • Proficiency in basic computer systems (email, spreadsheets, scheduling tools)
  • Effective communication skills (written and verbal)
  • Ability to coordinate schedules, staff, and vendor activities
  • Attention to detail for tracking inventory, reports, and compliance items
  • Basic problem-solving and decision-making ability
  • High school diploma or equivalent required
  • Prior housekeeping or supervisory experience preferred
  
  

  As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

  https://surveys.cultureindex.com/s/LYGw6VIQ1B/100934

Village Realty is a local property management, vacation rental and real estate sales firm managing over 700 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.

Village Realty is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Village Realty makes hiring decisions based solely on qualifications, merit, and business needs at the time.