Housekeeping Administrator

The Housekeeping Administrator provides administrative and operational support to the housekeeping department to ensure efficient day-to-day operations. This role acts as a key liaison between housekeeping, front office, maintenance, and management, supporting scheduling, inventory control, reporting, and guest service coordination in a hospitality environment.

DUTIES AND RESPONSIBILITIES:

• Manage daily emails and phone calls, addressing inquiries as needed. Monitor and respond to comments in Breezeway and Google Voice in a timely manner.
• Plan and assign daily cleaning schedules for housekeeping staff.
• Track and confirm the completion of cleaning assignments.
• Communicate any last-minute schedule changes to the team.
• Maintain and update housekeeping records, reports, and logs.
• Assist in recruitment, onboarding, and training of housekeeping personnel.
• Monitor and order cleaning supplies, linens, and guest amenities.
• Ensure stock levels are maintained and restocked efficiently.
• Address and resolve guest complaints regarding housekeeping issues.
• Work closely with the maintenance dept. to report and track repair needs.
• Respond to guest and staff inquiries professionally and promptly.
• Maintain open communication with property owners regarding housekeeping updates.
• Inspect homes post-cleaning to ensure quality standards are met.
• Other duties may be assigned based on business needs.

• Highschool diploma or GED equivalency
• Prior experience in housekeeping services or the hospitality industry is preferred.
• Bilingual (Spanish/English) is a plus.
• Strong interpersonal skills
• Excellent organizational, problem-solving, and analytical skills.
• Ability to work independently and as a member of various teams.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to resolve issues effectively and develop proactive solutions.
• Ability to perform the necessary physical labor and lift 10-50 lbs.
• Ability to use systems and tech such as Track, Breezeway, Point Central, Microsoft Office and others.
• Ability to be available after business hours and on days off as needed to support the business.

Village Realty is a local property management, vacation rental and real estate sales firm managing over 950 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.