What are the responsibilities and job description for the 911 Telecommunicator position at Vilas County?
All applicants must fill out Vilas County's application. Please visit http://workforvilascounty.com for application materials.
Job Summary:
The Telecommunicator is a civilian position responsible for performing a wide variety of communication-related tasks in the Sheriff’s Department telecommunication center. All duties and responsibilities are performed under and subject to review and guidance of the Sheriff and the Law Enforcement Committee.
Essential Duties and Responsibilities:
- Operates enhanced 911 (E911) system, computer-aided dispatch system, and other computerized communication equipment. This includes, but is not limited to, answering incoming emergency E911 calls and non-emergency telephone calls; identifying the nature of calls or reports and dispatching the appropriate public safety unit to respond; providing medical dispatch pre-arrival instructions according to policy; and accurately and efficiently providing information to citizens and public safety personnel or referring non-emergency calls to the proper agency or individual when no other action is needed.
- Enters information into the department computerized record system according to policy.
- Maintains an activity status record of resource units in the computer-aided dispatch. Maintains radio contact with public safety personnel within Vilas County, and surrounding communities when needed.
- Operates radio transmitters in accordance with Federal Communications Commission rules and regulations and department policy. Operates voicemail and message-retrieval systems. Periodically performs equipment testing to ascertain proper performance and reports any equipment malfunctions.
- Monitors alarms, emergency warning equipment, weather watches and warnings, and notifies appropriate personnel as necessary.
- Operates the TIME system for driver’s license checks, registration checks, criminal histories, wanted persons and additional information. Makes entries into the TIME system as required.
- Maintains professional and technical knowledge by attending educational seminars and workshops as necessary or directed.
- Maintains absolute confidentiality regarding co-workers and department operations.
- Testifies and presents reports, documents, and other evidence at legal proceedings when necessary.
Education: 2 Year College Degree in Public Safety dispatching or related field is preferred.
Licensure/Certification - Advanced TIME system certification within 6 months of employment and Emergency Medical Dispatch (EMD) certification as soon as possible after employment will be required.
Essential Skills Required to Perform Position:
- Knowledge of police, fire, and emergency medical dispatch procedures.
- Ability to operate a telephone, two-way radio system, and other specialized computer equipment.
- Ability to speak clearly, concisely, and effectively in English.
- Ability to understand radio messages and signals. Ability to follow written and oral instructions.
- Must possess working knowledge of county roads, locations, businesses and buildings.
- Ability to read and understand maps.
- Ability to type at least 25 words per minute.
- Flexibility to work non-traditional hours.
- Ability to organize and schedule time, and work effectively with co-workers to complete assigned tasks.
Benefits: Health, Dental, Vision, Life Insurances, H.S.A. – Health Savings Account with employer contributions with a High Deductible Health Plan. Paid holidays, PTO-Paid time off. County paid short and long term disability insurance.
Job Type: Full-time
Pay: $23.42 - $24.76 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23 - $25
