What are the responsibilities and job description for the Clinical Support Specialist position at VieMed?
Essential Duties and Responsibilities
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Scan documents and print files, when needed
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
- Learns and maintains knowledge of current patient database and billing system
- Enters patient information into the computer system.
- Able to read through and understand medical documentation effectively
- Interacts professionally with physicians, patients/family and Co-Workers.
- Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
- Communicates appropriately and clearly to Manager, and other superiors.
- Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
- Completes other accreditation duties or office responsibilities, as assigned.
Minimum Requirements
- Highschool Diploma
- Computer training or certification would be an asset.
Knowledge, Skills and Abilities
- Experience with MS Office and data programs
- Familiarity with administrative duties
- Experience using office equipment, like fax machine and scanner
- Excellent knowledge of correct spelling, grammar and punctuation
- Organization skills, with an ability to stay focused on assigned tasks
- Strong personal motivation with the ability to work independently and with direction
- Ability to compose reports, memos, letters and other correspondence
- Ability to prepare and write reports, summaries of work/work projects
- Ability to prioritize workload and meet strict deadlines
- Ability to communicate clearly and concisely across multiple levels within the company
- Works directly with or develops confidential information, which requires regular use of discretion.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.