What are the responsibilities and job description for the Retail Specialist position at United Support Center?
Retail Support Specialist
The Retail Support Specialist at USC ensures smooth customer interactions for retail businesses by handling product inquiries, order processing, loyalty programs, and returns. This role connects in-store and online experiences, providing seamless support across phone, email, chat, and social media. Using AI-driven tools, the specialist enhances efficiency while delivering high-quality, customer-focused solutions.
Ideal candidates have experience in retail, e-commerce, or customer support, strong problem-solving skills, and proficiency in CRM systems. USC offers career growth, flexible work options, and exposure to AI-driven customer service innovations.
Responsibilities
The Retail Support Specialist at USC ensures smooth customer interactions for retail businesses by handling product inquiries, order processing, loyalty programs, and returns. This role connects in-store and online experiences, providing seamless support across phone, email, chat, and social media. Using AI-driven tools, the specialist enhances efficiency while delivering high-quality, customer-focused solutions.
Ideal candidates have experience in retail, e-commerce, or customer support, strong problem-solving skills, and proficiency in CRM systems. USC offers career growth, flexible work options, and exposure to AI-driven customer service innovations.
Responsibilities
- Assist customers with product inquiries, orders, returns, and loyalty programs.
- Manage customer interactions across phone, email, chat, and social media.
- Resolve escalated issues by working with logistics and retail teams.
- Ensure a seamless in-store and online customer experience.
- Use AI-driven tools to enhance support efficiency and optimize workflows.
- Experience in customer support, retail, or e-commerce.
- Strong problem-solving skills and attention to detail.
- Proficiency in CRM systems and support platforms.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced, customer-focused environment.