Automotive Service Advisor

About Victory Mazda of San Leandro

Victory Mazda of San Leandro, part of Victory Automotive Group established in 1997, is a family-owned and operated dealership with over 50 locations nationwide. We are committed to providing exceptional experiences for our customers, employees, and communities. We foster a professional and supportive work environment that values growth and customer satisfaction.

Job Details

• Salary: From 35,000 to 175,000 per year, based on experience


• Job Type: Full Time


• Location: San Leandro, CA 94577

Position Summary

The Automotive Service Advisor serves as the primary point of contact between customers and technicians for automotive service and repair. The Advisor listens carefully to customer concerns, schedules service appointments, manages repair authorizations, and sets expectations for service delivery. This role requires excellent communication and customer service skills, technical knowledge, and the ability to work effectively in a fast-paced team environment.

Key Responsibilities

• Schedule service appointments and ensure accurate diagnosis of vehicle issues


• Communicate repair status updates and manage customer expectations regarding service timelines


• Provide repair recommendations and facilitate approval for work to be performed


• Ensure completed repairs pass quality control and road testing procedures


• Maintain up-to-date knowledge of vehicle operations, warranties, campaigns, and applicable regulations


• Complete required documentation in compliance with company and regulatory standards


• Adhere to all safety policies and participate in staff meetings and training sessions


• Perform additional duties as assigned to support dealership operations

Why Join Victory Mazda of San Leandro?

We offer a professional and respectful work environment where your skills and contributions are valued. Our commitment to employee success includes opportunities for growth and advancement.

Qualifications

• High school diploma or GED required
• At least one year of dealer-level or large automotive facility experience preferred
• Valid, unrestricted driver's license with a clean driving record
• Strong communication and customer service skills
• Professional appearance and dependable work ethic
• Basic computer and internet proficiency
• Ability to read and comprehend instructions clearly
• Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed
• Safety-minded and committed to delivering quality service

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!