What are the responsibilities and job description for the Customer Service Representative - Victor Stanley position at Victor Stanley LLC?
Who we are
Victor Stanley is a proud member of the PlayCore family. We are a leader in quality site furnishings, which helps you bring your visions to life. From benches and bike racks to smart litter receptacles, which use our Relay Sensor and Service to enable efficient collection routing, we meticulously design, engineer and manufacture every detail to ensure our site furnishings will withstand the test of time. Celebrating over 60 years, we help create a place for people to gather, live life and make timeless moments.
Benefits
Excellent benefits package. Benefits options include paid time off, 11 paid holidays, health (single and family), vision, dental, life, disability, accident, critical illness, hospital indemnity, identity protection, and pet insurance on the first day of full-time employment. Other options include an education reimbursement, flexible spending account (FSA) and a health savings account (HAS) for eligible employees. A 401(k) plan with employer match available after 60 days of employment.
Summary
The Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.
Essential Duties and Responsibilities
- Answer customers' questions about products, prices, availability, and product uses.
- Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
- Quote prices and other bid specifications.
- Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
- Collaborate with colleagues to exchange information such as business development strategies and marketing information.
- Follow up on orders and quotes.
- Other duties as assigned.
Competencies
- Analytical Decision-Making
- Communication
- Learning & Development
- Planning & Organizing
- Professionalism & Integrity
- Risk-Taking/Creative Thinking
- Teamwork & Relationship-Building
- Results Orientation
Education and/or Experience
- Requires an advance-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
- Must have excellent communication and active listening skills with the ability to deal with others in a professional manner.
- Attention to detail is essential.
- Time management with a strong sense of urgency and motivation required.
Computer Skills
- Demonstrates proficiency with MS Excel, Word, and Outlook.
PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
Experience
Required- 2 year(s): Requires an advance-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
Education
Preferred- Bachelors or better in Sales or related field
Skills
Required- MS Outlook
- Microsoft Power Point
- Excel
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
