What are the responsibilities and job description for the ServiceNow Developer position at Vibotek LLC?
Sr Lead ServiceNow Developer ITSM ITOM ITAM -12 years.
Chicago, IL: Day one onsite
Visa Type - USC,GC or GCEad.
Hands-on expert with ITSM, ITOM, ITAM
ITSM
Chicago, IL: Day one onsite
Visa Type - USC,GC or GCEad.
Hands-on expert with ITSM, ITOM, ITAM
ITSM
- Gather infrastructure requirements (Network, Server, Cloud, Storage); configure Incident, Problem, Change, and Request Management
- Design and configure service catalog items for infrastructure services
- Configure workflows, approvals, assignment rules, SLAs/OLAs, and escalation mechanisms
- Integrate ServiceNow with monitoring, alerting, and external ticketing tools
- Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices.
- Monitor, analyze, and report on change requests and problem records, facilitating root cause analysis, approvals, and process improvements.
- Configure and maintain infrastructure knowledge articles and runbooks
- Create operational and SLA compliance reports and dashboards
- Support UAT, go-live, hyper care, and stabilization activities
- Implement and manage Discovery for on-prem and cloud infrastructure
- Configure CMDB classes, relationships, and data models aligned to infrastructure
- Perform CMDB health checks (completeness, correctness, compliance)
- Configure event ingestion, alert correlation, and noise reduction
- Enable service maps for critical infrastructure and business services
- Integrate monitoring tools for event and performance visibility
- Build ITOM dashboards and operational performance reports
- Configure Hardware and Software Asset Management modules
- Define and automate asset lifecycle workflows (procure to retire)
- Support asset imports, normalization, and data quality
- Align assets with CIs and ensure reconciliation accuracy
- Implement license compliance, usage tracking, and optimization
- Configure audit, reconciliation, and governance processes
- Generate asset, license, and compliance reports