Outreach & Enrollment Specialist

The Outreach and Enrollment Specialist will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations to increase health insurance coverage and access to quality primary health, dental, and behavioral care for identified community residents.

DUTIES AND RESPONSIBILITIES:

• Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace;
• Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals;
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness;
• Develop, discover and attend community events to promote coverage options and the mission and services of the organization;
• Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages;
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities;
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Recruit and utilize volunteers to increase program capacity;
• Assist in the development and implementation of organizational outreach and enrollment initiatives;
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to all policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access; and
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
• Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
• Ability to work independently and coordinate multiple tasks.
• Ability to enthusiastically communicate with potential enrollees.
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.
• Ability to manage time and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability to maintain strict standards of confidentiality regarding patient information.
• Ability to maintain a calm professional demeanor and make independent judgments.

• Two years’ experience working in a community social service or healthcare environment.
• Current HIV/STI Counseling Certificate preferred, as well as current training on family planning practices and methods.
• Covered CA Enrollment Assister Certification strongly preferred.
• Bi-Lingual in Spanish and English required.
• Must have excellent reading and comprehension skills.
• Must be able to work efficiently in a very fast-paced environment.
• Must adhere to the agency’s non-discrimination policies.
• Experience working with low-income and predominantly Latino populations. Experience working with ethnically and culturally diverse communities, and low-income populations. Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.

Special Requirements:

• Subject to a criminal background check prior to employment.
• TB and pre-employment physical clearance, to be renewed every year. Annual Influenza. COVID Vaccinated.

Environmental/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following lists physical demands an employee will perform on a regular basis: sitting, viewing a computer monitor, typing/keyboarding, reading, handwriting, talking, and hearing, walking, standing, talking on the phone, and driving (vehicle).  Approximately 50% of time is spent sitting, while frequently required to walk, stand, and bend. Must be able to talk and hear well.  Good vision is imperative.

The following lists physical demands an employee may perform on an occasional basis: lifting an average weight of 30 lbs., crouch/knee/stoop/crawl and reach with hands and arms.

Equal Opportunity Statement:

Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. San Fernando Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In compliance with California Labor Code § 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good‑faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire. Actual compensation within the posted range will depend on experience, skills, and internal equity.

Salary : $24 - $27