Outreach and Enrollment Specialist

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs.  Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations.  East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.  

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

Position Responsibilities and Functions:

• Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation, and troubleshooting the enrollment process) for uninsured individuals to access subsidized, low-cost and free health insurance programs through the health insurance market place and Medi-Cal.

• Provide structured patient education on health coverage, engage in follow-up and offer renewal assistance for enrolled individuals.

• Educate patients and community members on COVID-19 best practices including vaccine eligibility and booster requirements.

• Establish trusting relationships with patients and their families while identifying and addressing patients’ needs.

• Provide ongoing navigation with patients and families to assure patient satisfaction, evidenced by patient retention.

• Conduct outreach and in-reach strategies within the community with the goal of increasing the number of families enrolled with EVCHC.

• Conduct in-reach activities at EVCHC sites to inform patients about health care coverage

Position Requirements and Qualifications:

• High School or GED required. Bachelor’s Degree in health or social service-related field of study preferred or, a minimum of two years in the field equivalent combination of education and experience.
• 2 or more years of experience working in community social service or healthcare environment. 
• Experience using technology such as a computer, web-based portal systems, and internet web browsers.
• Experience tabling and performing community outreach.

• Covered CA Enrollment Assister Certification strongly preferred.
• Must have strong Microsoft Office 365 skills (ex: Outlook, Word, and Excel).
• Must be able to type 45 words per minute.
• Bilingual, Fluent in English/Spanish or English/Spanish/Mandarin (Highly preferred) 

East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.
  

Principals only. Recruiters, please do not contact this job posting. 

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.