What are the responsibilities and job description for the Outreach & Enrollment Specialist position at Via Care Community Health Center?
The Outreach and Enrollment Specialist will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations to increase health insurance coverage and access to quality primary health, dental, and behavioral care for identified community residents.
Duties And Responsibilities
Duties And Responsibilities
- Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace;
- Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals;
- Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness;
- Develop, discover and attend community events to promote coverage options and the mission and services of the organization;
- Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages;
- Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities;
- Accurately provide required reporting to track goal achievement and client satisfaction.
- Recruit and utilize volunteers to increase program capacity;
- Assist in the development and implementation of organizational outreach and enrollment initiatives;
- Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to all policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access; and
- Perform other duties as assigned.
- Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
- Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
- Ability to work independently and coordinate multiple tasks.
- Ability to enthusiastically communicate with potential enrollees.
- Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.
- Ability to manage time and meet deadlines.
- Excellent verbal and written communication skills.
- Ability to maintain accurate records and necessary paperwork.
- Ability to learn and apply training instruction.
- Ability to maintain strict standards of confidentiality regarding patient information.
- Ability to maintain a calm professional demeanor and make independent judgments.
Salary : $24 - $27