What are the responsibilities and job description for the Merchant Success Specialist position at ViaBill?
About the role
At ViaBill, we are on a mission to redefine the way people shop online and in-store by providing simple and transparent payment and financing solutions. We are now looking for a Merchant Success Specialist to join our Commercial team in Copenhagen.
You will play a key role in building and scaling strong relationships with thousands of merchants across Denmark. Your work will directly support merchant onboarding, activation, engagement, retention, and growth through merchant programs, co-marketing initiatives, lifecycle communication, reporting, and product adoption.
This is an opportunity to join a fast-paced fintech scale-up in a highly cross-functional role where you will work closely with Sales, Marketing, Onboarding, and Product teams to create an exceptional merchant experience while contributing directly to ViaBill’s commercial growth.
\n- 2-4 years of experience in merchant success, customer success, or account, ideally within fintech, payments, SaaS, e-commerce, or retail-tech
- Strong relationship-building and communication skills with a natural ability to create trust and long-term partnerships
- Highly commercial mindset with the ability to identify upsell, retention, and growth opportunities
- Excellent project management and organizational skills; comfortable managing multiple merchant initiatives simultaneously
- Comfortable working cross-functionally with Sales, Marketing, Product, and Operations teams
- Structured, proactive, and detail-oriented with the ability to thrive in a fast-paced scale-up environment
- Fluency in Danish (native) and English
- Manage and grow relationships with ViaBill merchants across different segments and industries
- Support merchant onboarding, activation, and adoption of ViaBill products and services
- Coordinate merchant lifecycle communication, feature updates, and onboarding flows
- Help migrate merchants from existing systems and portals into newer merchant experiences and tools
- Work closely with the Marketing team on co-marketing campaigns, merchant activations, events, and other growth initiatives
- Create merchant reporting, visibility dashboards, and performance insights to support merchant success and engagement
- Identify upsell, retention, and renewal opportunities while helping reduce churn
- Collaborate closely with Sales and Onboarding teams to ensure a best quality merchant experience from acquisition to long-term growth
- Gather merchant feedback and market insights to help improve ViaBill’s products, services, and commercial strategy
- The opportunity to grow while working closely with C-level stakeholders and a strong commercial team across Sales, Marketing, Merchant Success, and Onboarding
- Competitive base salary combined with the opportunity to earn additional commissions through merchant upsell and retention
- High level of autonomy and direct impact on merchant growth and customer experience
- Fun, informal, and international work atmosphere with a talented team
- Central office location in Copenhagen
- Opportunity to join merchant events, activations, and commercial initiatives across Denmark
About our Team
We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.
Our diverse, highly talented team consists of 20 nationalities and is headquartered in Copenhagen, Denmark.
Join our 70 ambitious colleagues and be part of something extraordinary.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.