What are the responsibilities and job description for the Merchant Onboarding & Support Specialist position at ViaBill?
About ViaBill
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.
We are looking for a Danish-speaking Merchant Onboarding & Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.
\n- Guide new merchants through the full onboarding process - from initial setup to checkout integration and price tag implementation
- Configure merchant accounts, run tests, and confirm “go-live” readiness
- Handle day-to-day merchant inquiries via email, chat, and phone - technical questions, billing issues, integration troubleshooting
- Proactively monitor merchant health and reach out when issues arise
- Create playbooks, onboarding guides, and best-practice templates for new features and campaigns
- Escalate complex cases to the right internal stakeholders and follow through to resolution
- 3-5 years in Customer/Partner Success, Account Management, or Consulting roles - ideally in Payments, Fintech, or SaaS.
- Strong technical aptitude: hands-on experience with APIs and e-commerce platforms (shopify/Magento).
- Excellent communication and presentation skills: you can simplify complex concepts and influence stakeholders at all levels.
- Danish speaker with professional fluency in both written and verbal Danish.
- Excellent command of English, capable of presenting complex concepts clearly to stakeholders across all levels.
- Adept at managing multiple high-priority initiatives under tight deadlines, with attention to detail and a structured problem-solving approach.
- Competitive base salary
- High level of autonomy and direct impact on merchant growth and customer experience
- Fun, informal, and international work atmosphere with a talented team
- Central office location in Copenhagen
About Our Team
We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.
Our diverse, highly talented team consists of 20 nationalities and is headquartered in Copenhagen, Denmark.
Join our 70 ambitious colleagues and be part of something extraordinary.