What are the responsibilities and job description for the Cashier/Customer Service Representative position at Via Sofia's?
Job Summary
Join our team as a Cashier and Customer Service Representative, where your enthusiasm and dedication will create experiences for our customers. In this role, you will be the friendly face at the checkout counter, ensuring smooth transactions while providing exceptional service. Your energy and communication skills will help foster a welcoming environment, and support store operations with efficiency and professionalism. This paid position offers an exciting opportunity to develop retail expertise and make a positive impact every day.
Responsibilities
- Operate POS (Point of Sale) systems accurately to handle sales transactions, including cash register operations and cash handling.
- Provide friendly, professional customer service by assisting customers with order questions, and checkout processes.
- Manage cash drawer handling with precision, ensuring balanced cash registers at shift end.
- Stock and prepare products are well-organized and visually organized.
- Assist in inventory management by stocking new products, conducting stock counts, and maintaining accurate stock levels.
- Demonstrate excellent phone etiquette when answering inquiries or assisting customers remotely, maintaining a positive store image.
- Support store by engaging customers in retail loyalty program.
- Collaborate with team members to ensure a smooth experience, including supervising new staff or trainees when necessary.
- Maintain comprehensive knowledge of store products to answer customer questions confidently and accurately.
Requirements
- Strong communication skills with the ability to engage customers effectively in multiple languages (bilingual skills are a nice-to-have).
- Experience operating POS systems and performing cashiering duties with accuracy.
- Basic math skills for handling cash transactions, making change, and balancing cash drawers.
- Knowledge of retail math principles to ensure accurate pricing and inventory management.
- Demonstrated customer service skills with a friendly attitude and professional phone etiquette.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Supervising experience is advantageous for leadership opportunities within the team.
- Willingness to learn and keep restaurant clean.
Join us if you're passionate about delivering outstanding customer experiences. We value energetic individuals who thrive on teamwork, communication, and creating positive environments for all customers.
Pay: $11.00 - $12.00 per hour
Expected hours: 10.0 – 20.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11 - $12