Banquet Server "B" List

Description

TITLE: Banquet Server

DEPARTMENT: Food & Beverage

REPORTS TO: Banquet Captain/Banquet Manager/F&B Manager

LOCATION: The Westin Michigan Avenue

JOB SUMMARY

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

ESSENTIAL FUNCTIONS

• Serve food and beverage items. Clear tables and return all equipment to their respective areas. Retrieve all reusable food items and place them on a separate queen, as provided.
• Ensure service corridor safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and linens. Ensure that all spills and breakage are attended to immediately.
• Gather all equipment necessary to service 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assists with setting up banquet rooms including display ware, silverware, glassware, and other service items according to event specifications.
• Breaks down and cleans banquet rooms post-event, including removal of service items and resetting for future functions.
• Polishes silverware, glassware, and service equipment to maintain presentation standards.
• Assists with food and beverage preparation and transport from kitchen to event space.
• Assist in moving any tables and chairs as assigned.
• Inform supervisor of any problems or complaints.
• Knowledge of table service standards.
• Ability to describe all menu items and methods of preparation.

Requirements

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens ( 110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Certifications: BASSET certification is required for this role in accordance with applicable alcohol service laws. 
• Must possess a valid Food Handler’s Certification. 
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.