General Manager

Description

The General Manager serves as the visionary leader of The Westin Michigan Avenue, driving operational excellence, financial performance, and a culture rooted in well-being, innovation, and elevated guest experiences. This role is responsible for setting strategic direction, inspiring high-performing teams, and ensuring the hotel consistently delivers on brand promise while exceeding guest and owner expectations.

As a key member of the Executive Committee, the General Manager leads all facets of hotel performance—including Rooms, Food & Beverage, Engineering, Sales, and Human Resources—while positioning the property as a premier destination on Chicago’s Magnificent Mile.

Strategic & Operational Leadership

• Provide dynamic leadership across Rooms, Food & Beverage, Engineering, Sales, and Revenue Management to achieve optimal financial performance, brand standards, and exceptional guest satisfaction.
• Develop, execute, and continuously refine a forward-thinking strategic business plan that drives profitability, market relevance, and long-term asset value.
• Lead capital planning and property enhancement initiatives to maintain a modern, well-positioned, and guest-centric environment.

Revenue Growth & Market Positioning

• Maximize room and ancillary revenue through data-driven forecasting, yield management strategies, and proactive identification of market trends and opportunities.
• Champion comprehensive sales and marketing strategies that diversify revenue streams and strengthen the hotel’s competitive position.
• Actively engage in key sales presentations, client meetings, and property tours to build strong relationships and close business.

People & Culture

• Foster an inclusive, high-performance culture where associates feel empowered, engaged, and inspired to deliver their best.
• Oversee a proactive and compliant Human Resources function that prioritizes talent development, open communication, and employee well-being.
• Lead by example—coaching, mentoring, and developing department leaders while reinforcing accountability, collaboration, and service excellence.
• Conduct regular leadership and associate meetings to maintain transparency, alignment, and morale.

Guest Experience & Brand Stewardship

• Ensure consistently exceptional guest experiences by aligning service delivery with Westin brand values and wellness-driven initiatives.
• Uphold the highest standards of quality, safety, and legal compliance across all hotel operations.
• Act as the hotel’s ambassador—both internally and within the broader community—enhancing brand reputation and visibility.

ADDITIONAL RESPONSIBILITIES

• Cultivate strong relationships with community leaders, local organizations, and industry partners to enhance the hotel’s presence and influence.
• Serve as a visible, approachable, and inspirational leader throughout the hotel, modeling professionalism, integrity, and passion for hospitality.

Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written communication skills, with the ability to read, write, and understand the primary language(s) of the workplace.
• Proven leadership capabilities, with the ability to work independently, lead teams, and operate effectively with minimal direct supervision.
• Demonstrated financial and analytical acumen, including budgeting, forecasting, revenue management, and familiarity with accounting systems and computer-based tools.
• Comprehensive understanding of hotel operations, competitive markets, sales strategy, and guest experience management.
• Ability to evaluate employee performance objectively and coach, develop, and motivate leaders at multiple levels.
• Advanced problem-solving and decision-making skills, with the ability to interpret complex information and operate with general policy guidance.
• Thorough knowledge of federal, state, and local employment and labor laws, including EEO, wage and hour, workplace safety, and labor relations requirements.
• Commitment to maintaining high levels of guest satisfaction and contributing to short- and long-term operational and financial goals.

PHYSICAL REQUIREMENTS

• Primarily indoor work environment with moderate, climate-controlled conditions.
• Ability to sit or work at a desk for extended periods, with frequent walking, standing, and movement throughout the hotel.
• Capability to navigate limited spaces, bend, stoop, stretch, and lift up to 40 lbs; push or pull equipment up to 250 lbs as needed.
• Requires manual dexterity, visual acuity, and the ability to operate standard office and hotel equipment.
• Continuous verbal communication and active listening with guests, associates, and leadership teams.

SCHEDULING & AVAILABILITY

• This is a leadership position within a 24/7 operation.
• Primary schedule is weekdays, with flexibility to work evenings, weekends, and extended hours as business needs dictate.
• Work hours and schedule may vary based on operational demands, special events, or business priorities.

Salary : $220,000 - $250,000