What are the responsibilities and job description for the Community Outreach and Referral Specialist position at Vetted Solutions?
Community Partnerships and Referral Specialist
Responds to information and referral inquiries from seniors, caregivers, and professionals, providing accurate details about PACE services. Assesses needs and coordinates referrals to support enrollment.
Key duties
Responds to information and referral inquiries from seniors, caregivers, and professionals, providing accurate details about PACE services. Assesses needs and coordinates referrals to support enrollment.
Key duties
- Handle inbound and outbound calls for referrals and service inquiries.
- Conduct needs assessments and guide individuals through referral and enrollment processes.
- Document all interactions and referral outcomes in the CRM.
- Collaborate with enrollment and marketing teams to support participant engagement.
- Retrieve and manage medical records as needed for enrollment.
- Participate in office hours at senior housing to build relationships and identify prospective participants.
- Strong communication and customer service skills with diverse stakeholders.
- Ability to assess needs, provide accurate program information, and coordinate next steps.
- Proficiency with CRM documentation and follow-up processes.
- Experience working with sensitive information and supporting enrollment workflows.
- Relationship-building skills and community outreach mindset.