What are the responsibilities and job description for the Veterinary Receptionist position at Vets Pets PA?
Welcome to Cornwallis Road Animal Hospital!
Our veterinarians are warm, friendly, and committed to providing the highest quality of care for their patients. All appointments are 30 minutes, providing the doctor time to thoroughly examine your pet and communicate with you.
Herman Jeffer, DVM
Dr. Jeffer is originally from New Orleans, Louisiana, and received his Doctor of Veterinary Medicine degree from Louisiana State University in 2001. Since graduating, he has worked across the country in small and large hospitals, shelters, and the U.S. Army, where he worked with marine mammals, working dogs, and working horses. After moving to Durham in 2006 and receiving his Master of Business Administration degree from UNC, he knew Durham was the place for him.
Our caring staff pride themselves on providing the highest quality medical care for our patients along with exceptional customer service to our clients. Our receptionists are friendly, knowledgeable, and caring. They truly understand the special bond between you and your pet.
Our veterinary technicians are experienced and skilled. They assist our doctors in providing state-of-the-art surgery and medicine in a clean and safe environment. They care for your pet like it was their own.
Responsibilities
*Following safety procedures
· Greeting and interacting with clients in a friendly, professional, efficient manner
· Keeping clients informed of wait times
· Comforting and reassuring clients in times of duress
· Receiving and managing incoming calls on a multi-line phone system
· Reviewing estimates and clarifying payment options, including processing payments
· Balancing the cash drawer/keeping the daily report up to date
· Obtaining client written documentation, including consent forms
· Assisting the triage process by escalating client emergencies
· Relaying basic medical information to clients as directed by a veterinarian or technician
· Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot
· Previous veterinary experience is strongly preferred. A strong customer service approach and a positive attitude are essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today!
Requirements and Qualifications
· High school diploma or GED
· Experience providing animal care preferred
· Must be compassionate for animals and self-motivated with a positive attitude