What are the responsibilities and job description for the Veterinary Practice Manager position at Vets Pets PA?
Vets Pets has been providing trusted and experienced practice management to veterinarians and their teams in North Carolina since 2007. Recognized for hands-on support and our commitment to professional and practice growth, we’re here to manage the business and provide you with resources so you can be your best for your clients and their pets.
WE LISTEN and support practices and teams
WE COLLABORATE with local teams on action plans and clear responsibilities
WE DEVELOP teams and practices
WE SUPPORT a work-life balance
The primary function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service.
PRIMARY RESPONSIBILITIES
*Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.
*Function in the practice as a Veterinary Technician, Assistant, Receptionist, or a combination thereof
*Identify areas for improvement in the "big picture" operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
*Partner with Vets Pets management to interview, select, train, develop, coach, mentor, and if necessary discipline and terminate staff.
*Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
*Focus on staff development and involvement to address issues and improve themselves and the hospital.
*Communicate, communicate, communicate. Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.
*Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
*Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office, and medical supply ordering, staff scheduling and inventory management.
*Responsible for overseeing facility cleanliness and organization.
*Ensure compliance with all practice policies and procedures and with all local state and federal laws.
DESIRED CHARACTER TRAITS
*Warmth & empathy: Easily relates to people and sees from their perspective
*Initiative: Naturally possess a strong work ethic and seek responsibility & progress
*Flexible & Open minded: Willing to listen and try new things & others' ideas
*Cooperation: Enjoys working with others to solve problems and share credit & admit fault
*Positive Attitude: Brushes off negativity & responds well under stress & pressure
*Goal-oriented: Ambitious, driven and enjoys managing for results.
DESIRED COMPETENCIES
*Communication: Constantly listens, relates, encourages, and motivates the team
*Leadership: Clearly demonstrates how and why team members perform tasks and lead by example.
*Customer Service: Always works to find a way to say yes. Serves as a client champion and leads the team to maintain exceptional services.
*Conflict management: Actively addresses conflict and works to create opportunities from it
*Staff development: Encourage and motivates staff to take responsibility, grow & improve
*Organization: Able to prioritize and take a systematic approach in completing assignments
*Technology: Comfortable using a computer and practice management software
*Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
EXPERIENCE, EDUCATION, AND/OR TRAINING
*BS degree preferred, Associate degree or the equivalent combination of education, training & experience
*Three years of related experience required (Health care, veterinary, service industry, etc)
*Previous managerial responsibilities in Veterinary Medicine preferred.
*RVT, CVT, LVT & experience preferred.
PRIMARY RESPONSIBILITIES
*Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.
*Function in the practice as a Veterinary Technician, Assistant, Receptionist, or a combination thereof
*Identify areas for improvement in the "big picture" operational processes and work with the Vets Pets management to formulate and implement systemic solutions.
*Partner with Vets Pets management to interview, select, train, develop, coach, mentor, and if necessary discipline and terminate staff.
*Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.
*Focus on staff development and involvement to address issues and improve themselves and the hospital.
*Communicate, communicate, communicate. Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.
*Work with Vets Pets management to educate and delegate administrative responsibilities to team members.
*Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office, and medical supply ordering, staff scheduling and inventory management.
*Responsible for overseeing facility cleanliness and organization.
*Ensure compliance with all practice policies and procedures and with all local state and federal laws.
DESIRED CHARACTER TRAITS
*Warmth & empathy: Easily relates to people and sees from their perspective
*Initiative: Naturally possess a strong work ethic and seek responsibility & progress
*Flexible & Open minded: Willing to listen and try new things & others' ideas
*Cooperation: Enjoys working with others to solve problems and share credit & admit fault
*Positive Attitude: Brushes off negativity & responds well under stress & pressure
*Goal-oriented: Ambitious, driven and enjoys managing for results.
DESIRED COMPETENCIES
*Communication: Constantly listens, relates, encourages, and motivates the team
*Leadership: Clearly demonstrates how and why team members perform tasks and lead by example.
*Customer Service: Always works to find a way to say yes. Serves as a client champion and leads the team to maintain exceptional services.
*Conflict management: Actively addresses conflict and works to create opportunities from it
*Staff development: Encourage and motivates staff to take responsibility, grow & improve
*Organization: Able to prioritize and take a systematic approach in completing assignments
*Technology: Comfortable using a computer and practice management software
*Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
EXPERIENCE, EDUCATION, AND/OR TRAINING
*BS degree preferred, Associate degree or the equivalent combination of education, training & experience
*Three years of related experience required (Health care, veterinary, service industry, etc)
*Previous managerial responsibilities in Veterinary Medicine preferred.
*RVT, CVT, LVT & experience preferred.