What are the responsibilities and job description for the Service Representative position at Vets Hired?
TOP JOB RESPONSIBILITIES:
- Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
- Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other teams/departments as needed to remedy member service issues in a remote environment.
- Specializes in either digital, cards, or loans-related queue and processes related transactions.
Other responsibilities and opportunities:
- Corresponds with other departments and management through email for additional requests or research.
- Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
- 6 months of experience in customer service is preferred.
- Excellent written and verbal communication.
- Thrives in a fast-paced customer service environment.
- Must be highly organized and detail oriented.
- Ability to work independently and prioritize work effectively.
- Ability to navigate and utilize multiple platforms/computer software simultaneously.
- Experience in a remote work environment with dual monitors is a plus.
- Works well in a structured and procedure driven position.
Working Place:
Alabama Shores, Alabama, United States
Company
:
Sept 26 (S3CUSO) Virtual Fair
Salary : $35,000 - $60,000
