Member Service Representative

The Line Construction Benefit Fund, commonly known as LINECO, was founded in 1963 and is a self-funded, self-administered health and welfare plan that provides a comprehensive suite of benefits to IBEW and NECA members working in the outside electrical construction industry. LINECO offers a full range of medical benefits, including prescription drug coverage, dental benefits, vision, short term disability, life insurance, and behavioral health support designed to provide members with the best care available at a predictable cost.

At LINECO, we are providing our members with best in class service, and if you are mission driven and passionate about healthcare and customer service, we would love to connect with you.

Our Member Services Team is the front line to our members here at LINECO. They provide a personalized member experience every day. As part of the Member Services Team, the Member Services Representative is responsible for handling incoming phone calls in order to assist Fund members and healthcare providers. You will provide comprehensive benefits support and ensure a high-touch experience for each LINECO Fund member and their dependents. You are the voice of LINECO to our Fund members and healthcare providers.

This is a full time hourly position, the hourly range for this role is $21.00 to $24.00 depending on level of experience.

You’re excited about this opportunity because you will…

• Accurately identifying caller's needs
• Conduct research and assist members and providers with issue resolution
• Communicate clearly and effectively to members and providers with focus on empathy and professionalism
• Multi-task with numerous customer service computer screens
• Document call information accurately and appropriately
• Meet service goals and adhere to assigned schedules to ensure our members are assisted in a timely fashion
• Work well with others within the framework of the customer service team
• Proactively monitor, identify, and communicate gaps and issues that may impact members and providers
• 90% of daily work time will be on the phone assisting members

We’re excited about you because…

• 1 years of medical insurance customer service experience
• Data entry and/or typing experience, at least 35 WPM
• Strong interpersonal, verbal and written communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, and ability to build trust and rapport
• Analytical and organizational skills and independent decision-making skills
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time - standing desks are provided
• Commitment to providing the highest level of customer service through the right mix of empathy, professionalism, and integrity

Stand out from the crowd - skills highly welcomed, but not required…

• Experience working with medical terminology, Medicare, and union bargained benefits
• Experience working with Google Suite, Microsoft Office Suite, claims processing software, provider portals, and customer service software a plus
• Proven ability to learn quickly and adapt to change
• Spanish speaking skills are welcomed, but not required for this role

You’ll love working with us because…

• We are hard working, mission driven organization who prides ourselves on providing quality service to our members
• We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees
• We are humble, compassionate, and empathetic and let this guide our mission and values
• Very strong benefits package which includes medical coverage, dental, vision, prescription drug, disability, and pension plan and annuity plan for retirement
• Competitive salaries/hourly rates, referral and spot bonuses when applicable
• Comprehensive time-off plan including vacation, sick, and personal (PLAWA) time
• Collaborative, team oriented work environment with Hybrid schedule (following new hire training period)
• Fun and engaging culture driven by our employee committee with monthly activities

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Medical Office/Dental Insurance: 2 years (Required)
• Healthcare Call Center: 2 years (Required)

Work Location: Hybrid remote in Lombard, IL 60148

Salary : $21 - $24