Enrollment Specialist

Job SummaryThe Enrollment Specialist provides multi-site administrative, clerical, enrollment, and logistical support to early care and education centers to improve operational efficiency and ensure compliance with applicable regulations. This role supports both private and subsidized enrollment processes, maintains accurate records, assists with tuition-related activities, and helps ensure all enrollment and data requirements are met in a timely and professional manner.Key ResponsibilitiesEnrollment SupportServe as a primary point of contact for families throughout the enrollment process, from initial inquiry through completion of required documentationRepresent programs at enrollment and outreach eventsProcess private and subsidized enrollments in accordance with funding terms, eligibility requirements, and internal policiesMaintain and manage waiting lists in compliance with established proceduresInput and update enrollment and change documentation accurately and on time for a large caseloadEnsure continued eligibility and compliance for subsidized familiesData Compliance SupportComplete family and child data entry and reporting in accordance with state deadlines and audit requirementsMaintain accurate, current, and audit-ready child and family filesEnsure correct program selection, scheduling, and tuition entry to support accurate billingEnter special fee assessments within required timeframesSupport internal and external audits as directedTuition SupportSupport tuition processing in alignment with funding and eligibility guidelinesAssist with documentation related to payment plans, exemptions, refunds, and returned paymentsGenerate required notices and assist with collections documentation as neededRespond to tuition-related inquiries from families and centersAdministrative SupportAssist with printing and distributing enrollment, attendance, billing, and audit-related documentsCoordinate the delivery and transfer of critical documents between offices and centersEducation & ExperienceRequired QualificationsHigh School Diploma or equivalent3–5 years of experience in customer service, administrative support, or data entryPreferred QualificationsAssociate degree in Business or a related fieldExperience in child development or childcare funding environmentsBilingual skills preferredKey CompetenciesProficiency in standard office software and database systemsStrong communication, interpersonal, and customer service skillsEffective time management, organization, and follow-up abilitiesAbility to multitask, prioritize shifting workloads, and meet deadlinesTeam-oriented, self-motivated, and able to work independently after trainingAbility to maintain confidentiality of sensitive family and financial informationFlexibility to meet program needs and work in a deadline-driven environmentReliable transportation for travel between assigned centers and officesWorking ConditionsGenerally pleasant office and site-based working environmentsLess than 50% of daily duties involve prolonged physical activity

Salary : $41 - $43