What are the responsibilities and job description for the Enrollment Specialist (New Patient Onboarding) position at AmeriPharma?
About AmeriPharma
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
AmeriPharma’s Benefits
- Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
- Great pay and general compensation structures
- Employee assistance program to assist with mental health, legal questions, financial counseling etc.
- Comprehensive PTO and sick leave options
- 401k program
- Plenty of opportunities for growth and advancement
- Company sponsored outings and team-building events
- Casual Fridays
Summary
The Enrollment Specialist is responsible for supporting new patient onboarding by coordinating with internal departments such as pharmacy, referrals, and marketing. This role ensures patient needs are addressed efficiently and that onboarding is completed accurately and in a timely manner. The Enrollment Specialist will also engage with patients through approved communication platforms, providing clear and professional support. This position reports directly to the Pharmacy Manager.
Schedule Details
- Locations: On-Site, Laguna Hills, CA.
- Hours: Monday - Friday, Operational hours are from 5:00 AM to 7:00 PM (training schedule may differ from assigned shift)
Duties and Responsibilities
- Establish and manage new patient accounts and relationships
- Collaborate with the marketing and referral departments to implement company strategies
- Troubleshoot and resolve patient/customer issues
- Coordinate across departments to ensure efficient patient onboarding
- Handle all tasks related to the onboarding of new patients
- Recognize when to escalate calls or concerns to a supervisor
- Engage new customers through various platforms (e.g., OhMD)
- Perform other duties as assigned by the supervisor
Required Qualifications
- Strong attention to detail with the ability to perform tasks accurately and efficiently
- Excellent oral and written communication skills, including the ability to summarize complex issues clearly
- Proven ability to manage and prioritize multiple tasks simultaneously
- Strong interpersonal skills; able to collaborate effectively with peers, business units, compliance professionals, and external partners
- Self-motivated, able to work independently, meet deadlines, and adapt to changing priorities
Education Requirements
- High School Diploma or equivalent
- Licensed or registered Pharmacy Technician
AmeriPharma’s Mission Statement
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
Salary : $24 - $28