What are the responsibilities and job description for the Field Technical Support Analyst - Nashville, TN position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
The American Red Cross is seeking a Tech Support Analyst based in Nashville, TN.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
The work location for this exciting opportunity is located at 2201 Charlotte Ave, Nashville, TN 37203.
The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time.
Standard work hours are 8:00 – 5:00pm. We work a 40 hour work week schedule, Monday – Fridays.
WHERE YOUR CAREER IS A FORCE FOR GOOD
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Auto req ID
468936BR
Minimum Education Required
Certifications/Security Clearances/Other (Enter Below)
Job_Category
Analyst
Additional Qualifications/Responsibilities
WHAT YOU NEED TO SUCCEED
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Compensation: The starting hourly salary range for this position is $28.00 - $31.00. We do not offer an annual bonus for this role.
City*
Nashville
State*
Tennessee
Job Code
Health_Safety Health_Safety
Affiliate Sponsor
American Red Cross
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
The American Red Cross is seeking a Tech Support Analyst based in Nashville, TN.
The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
The work location for this exciting opportunity is located at 2201 Charlotte Ave, Nashville, TN 37203.
The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time.
Standard work hours are 8:00 – 5:00pm. We work a 40 hour work week schedule, Monday – Fridays.
WHERE YOUR CAREER IS A FORCE FOR GOOD
- Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.
- Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
- Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
- Prepare metrics, activity and progress reports regarding projects, tasks, and operations
- Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.
- Provide training and guidance to other staff. Contribute expertise to projects.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Auto req ID
468936BR
Minimum Education Required
Certifications/Security Clearances/Other (Enter Below)
Job_Category
Analyst
Additional Qualifications/Responsibilities
WHAT YOU NEED TO SUCCEED
- Bachelor’s degree required. Information Systems, Computer Science, or related field preferred.
- Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
- Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
- Travel: 10-15%
- Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Compensation: The starting hourly salary range for this position is $28.00 - $31.00. We do not offer an annual bonus for this role.
City*
Nashville
State*
Tennessee
Job Code
Health_Safety Health_Safety
Affiliate Sponsor
American Red Cross
Salary : $28 - $31