Service Analyst

Job Title: Service Analyst

Contract Duration: 6-month contract with potential for extension or full-time conversion

Location: Overland Park, KS (Onsite, 5 days/week)

Job Summary

• One of your Insurance client is seeking a dependable and detail-oriented Service Analyst to join our Institutional Life team.
• This full-time, onsite role is ideal for a self-starter with strong interpersonal skills and a professional demeanor.
• The Service Analyst will support business operations and client servicing functions, handling routine transactions and assisting with internal communications and documentation.

Key Responsibilities

• • Receive, assess, and process service requests
• • Transact routine non-financial activity on client accounts with accuracy and
• expediency
• • Email and mail out documents; perform mail merges
• • Handle business services tasks from the operations team
• • Assist team members to meet departmental and regulatory standards
• • Make effective decisions based on comprehensive case analysis
• • Support occasional office events (e.g., birthdays, holiday celebrations), including setup and vendor coordination
• • Maintain professional appearance and behavior in a corporate office setting

Must-Have Skills & Experience

• • Basic proficiency in Microsoft Office, especially Excel
• • Prior experience in a corporate office environment with adherence to dress code
• • Strong reliability and consistent attendance
• • Salesforce experience preferred
• • Excellent communication and interpersonal skills
• • Professional demeanor and confidence
• • Ability to multitask and stay organized

Qualifications

• • Associate’s or Bachelor’s degree preferred, or equivalent work experience
• • Ethical, accountable, and decisive
• • Strong written and verbal communication skills
• • Ability to learn quickly through paid onsite training