Service Manager

The Automotive Store Manager is a key contributor to the team, responsible for driving the overall performance and profitability of the store by collaborating with vendors, suppliers, customers, and associates. This role manages an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. The Store Manager ensures that the daily technician schedule covers all sold repairs in a timely and efficient manner while maintaining a full and balanced schedule. The goal is to maximize efficiency, revenue, and productivity, focusing on customer satisfaction and operational effectiveness.

Key Responsibilities:

• Manage all aspects of store operations, including sales, ordering parts, inventory control, managing schedules, equipment and customer service
• Develop and execute strategies to enhance sales performance and increase profitability
• Maintain communication with customers regarding the progress and status of their vehicle repairs
• Provide training, guidance, and motivation to staff to meet sales goals and deliver exceptional customer experiences; manage employee development including career path and certifications
• Analyze sales metrics, technician time, and productivity to identify areas for improvement and implement changes as needed
• Review inspection reports from technicians to ensure quality and accuracy
• Enforce adherence to company policies and procedures, ensuring compliance across all areas
• Oversee cash handling procedures to ensure accuracy and accountability
• Maintain a clean and organized store environment to enhance the customer experience
• Ensure a clean and safe working environment for all employees and customers
• Maintain a professional appearance and treat all associates with respect
• Understand and adhere to all relevant federal, state, and local regulations

Licenses and Certifications:

• ASE Certification (Preferred but not required)
• Valid Driver’s License (Required)

Job Requirements:

• High school diploma or equivalent education
• Three (3) or more years of automotive service advisor/writer experience, including store management and supervisory experience
• Knowledge of:
  • Automotive service, maintenance, and repairs
  • MS Office products
  • General business acumen and financial reporting
  • Point of Sale (POS) software and computer utilization
  • ADP Workforce Now experience (beneficial but not required)

Skills and Abilities:

• Experience in retail management, including sales management and shift supervision
• Ability to hire, motivate, train, and supervise staff effectively
• Demonstrated leadership skills with the ability to inspire and lead a team
• Ability to manage team productivity and efficiency
• Proficient in multitasking and prioritizing tasks efficiently
• Familiarity with cash handling and basic accounting principles
• Knowledge of inventory control best practices
• Strong CRM engagement skills
• Ability to communicate effectively, both orally and in writing
• High level of honesty and transparency
• Conflict and problem resolution capabilities
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 50 lbs when assisting within the shop
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board.

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.