What are the responsibilities and job description for the IT Technical Support Transition and Knowledge Transfer Manager position at Vertisystem Inc.?
Location: Detroit, MI
Key Responsibilities:
- Act as the 'referee' between the outside software vendor and the internal IT team.
- Make sure the vendor provides all the manuals, code access, and 'how-to' knowledge before their contract ends.
- Lead meetings to track if the new system is actually ready to be turned on.
- Review technical documentation for .NET and Azure to make sure it's accurate and complete.
- Flag risks-like if the vendor is falling behind or if the system isn't secure-and tell leadership how to fix it
Must Have:
- 5 years IT experience with 3 years in Transition/Program Management.
- Ability to commute/be within 60 miles of Detroit.
- Hands-on Azure knowledge (App Services, SQL, Key Vault).- Vendor management experience (holding them accountable to contracts).
Nice to Have:
- Public sector experience.
- ITIL Certification.
- Familiarity with ReactJS.
- Experience with Unemployment Insurance systems.