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Job#: 3026355
Job Description:
Position Description:
IT Technical Support Transition and Knowledge Transfer Manager
The position will function as the IT Technical Support Transition and Knowledge Transfer Manager. This is a large scale, complex IT modernization project with high visibility in the client's IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with the team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Responsibilities:
Lead and facilitate the execution of the approved transition plan and report progress to leadership.
Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
Enforce knowledge transfer, documentation, and vendor exit requirements.
Ensure operational readiness, security compliance, and disaster recovery preparedness.
Identify risks and escalate issues with mitigation recommendations.
Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
Work in an agile environment and understand agile methodologies.
Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.
Required Knowledge, Skills, And Abilities
Technical Knowledge
Azure SQL, Storage, and Key Vault
Azure Monitor and Application Insights
Azure RBAC and managed identities
Incident, problem, and change management
Production support models
Technical program management
Application or infrastructure operations leadership
On premises to cloud environments
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job#: 3026355
Job Description:
Position Description:
IT Technical Support Transition and Knowledge Transfer Manager
The position will function as the IT Technical Support Transition and Knowledge Transfer Manager. This is a large scale, complex IT modernization project with high visibility in the client's IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with the team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.
Responsibilities:
Lead and facilitate the execution of the approved transition plan and report progress to leadership.
Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
Enforce knowledge transfer, documentation, and vendor exit requirements.
Ensure operational readiness, security compliance, and disaster recovery preparedness.
Identify risks and escalate issues with mitigation recommendations.
Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
Work in an agile environment and understand agile methodologies.
Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.
Required Knowledge, Skills, And Abilities
Technical Knowledge
- Strong understanding and knowledge of .NET application architectures
- Hands-on knowledge of Microsoft Azure, including:
Azure SQL, Storage, and Key Vault
Azure Monitor and Application Insights
Azure RBAC and managed identities
- Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
- Understanding of public sector IT governance, security, and compliance requirements
- Strong vendor management and stakeholder communication skills
- Ability to lead cross-functional technical teams during high-impact transitions
- Familiarity with ReactJS-based front ends (support perspective)
- Proven experience leading complex IT transitions or transformations
- Strong vendor management and contract enforcement skills
- Ability to translate technical risks into executive-level language
- Excellent facilitation and decision-making skills
- Experience implementing or managing:
Incident, problem, and change management
Production support models
- Strong documentation and operational discipline
- Ability to design and execute phased transition plans
- IT Technical Transition Manager with 5 years of IT experience, including matrix management experience leading business, vendor and technology teams
- 3-5 years in:
Technical program management
Application or infrastructure operations leadership
- Demonstrated experience transitioning systems from:
On premises to cloud environments
- Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
- Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.