Medical Office Assistant

Capital Area Health Network (CAHN) – Richmond, VA
Full‑Time | On‑Site 

Make a lasting impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) in Richmond, VA. We are expanding our team and seeking mission‑driven professionals committed to improving community health. At CAHN, we innovate, we serve with purpose, and—simply put—we are better together.

Join a workplace where your contributions directly support accessible, high‑quality healthcare for all.

Our Core Values

• Compassion—We treat every person with dignity, fairness, and inclusivity.
• Accountability—We protect the confidentiality of patients and staff and are transparent with stakeholders.
• Reverence – We serve and uplift our community with respect and humanity.
• Excellence—We pursue continuous learning and deliver culturally responsive, high‑quality care.
• Stewardship—We responsibly manage our resources to strengthen both CAHN and the community.

Our Mission

To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Job Summary

The Medical Office Assistant provides essential administrative and clinical support to ensure the efficient operation of the medical practice. This role serves as a primary point of contact for patients and supports a welcoming, patient‑centered environment. Responsibilities include scheduling, check‑in and check‑out procedures, insurance verification, and maintaining accurate medical records.

Essential Functions

The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.

• Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner.
• Provide bilingual support (Spanish and English) to assist patients in understanding referral processes, appointments, and required documentation.
• Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referral‑related concerns.
• Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes.
• Maintain thorough, accurate, and up‑to‑date referral documentation within the Electronic Health Record (EHR) system.
• Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services.
• Ensure patients receive reminders and follow‑up notifications regarding referral appointments.
• Collaborate with clinical and administrative teams to troubleshoot referral issues and support continuity of care.
• Perform other job‑related duties as assigned by management.

Schedule:

• Monday–Friday, 8:00 a.m.–5:00 p.m. (Extended hours may be required.)
• Work Location: On‑site.

Education and Experience

• High school diploma or equivalent required; Associate degree or higher preferred.
• Minimum of 1–2 years of experience in a healthcare setting preferred, with experience in referral coordination or a similar administrative role strongly desired.

Benefits

Health Coverage

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies (Colonial Life)

Financial Security

• 401(k) with up to 3% company match
• Employer‑sponsored Short‑Term Disability
• Employer‑paid Life and AD&D Insurance

Work‑Life Balance

• Paid Time Off (PTO) beginning Day 1
• Self‑Care Floating Holidays
• 8.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well-being at work and beyond.

Qualifications & ADA Statement

To successfully perform this role, employees must be able to perform each essential function with or without reasonable accommodation. The requirements listed represent the necessary knowledge, skills, and abilities. CAHN provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Disclaimer

This position may involve potential exposure to infectious agents, including HIV, hepatitis, and TB. The duties listed are representative of essential job functions and are not exhaustive. Additional responsibilities may be assigned by the supervisor as needed, with reasonable accommodations available.