Medical Records Clerk

Capital Area Health Network (CAHN)
Richmond, VA—On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better! Step into a role where your work creates lasting change.

Our CAHN CARES Values

Compassion—We treat every person with dignity and fairness, ensuring no one is alienated or discriminated against.
Accountability—We safeguard confidentiality and maintain transparency with staff, stakeholders, and the community.
Reverence—We uplift those we serve through mutual respect and shared humanity.
Excellence—We embrace continuous learning and deliver culturally responsive, high‑quality care.
Stewardship—We manage resources responsibly to support our organization and the communities we serve.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring all individuals receive the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

Job Summary

The Medical Records Clerk is responsible for compiling, organizing, and maintaining patient medical records to ensure accurate documentation of conditions and treatments. Responsibilities include reviewing records for completeness, abstracting and coding clinical data using standard classification systems, and compiling medical and census data for reporting. The clerk also responds to inquiries from law firms, insurance companies, and government agencies; maintains health record indexes and retrieval systems; and uses computer systems to process, store, and retrieve health information.

Essential Functions

The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.

• Analyze patient medical records for compliance with federal and state regulations and organizational standards.
• Identify documentation deficiencies and ensure timely correction.
• Document the transfer of information to physicians, hospitals, law firms, and health departments.
• Pull, file, and refile medical records as needed.
• Assist with patient registration and answer incoming telephone calls.
• Create medical records for new patients.
• Insert laboratory results and other clinical documents into patient charts.
• Deliver and retrieve correspondence for providers and nursing staff.
• Perform related duties and administrative tasks as assigned.

Schedule

• Monday–Friday, 8:00 am–5:00 pm, with potential extended hours as needed.
• This is an on‑site position.

Education and Experience

• High school diploma or GED required.
• Previous medical records experience preferred.
• Strong time‑management and organizational skills.
• Ability to build effective working relationships at all levels.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and manage workload efficiently.
• Proficiency with computers and office equipment.
• Ability to remain calm, professional, and tactful during stressful situations or emergencies.

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies through Colonial Life

Financial Security

• Short‑Term Disability
• 401(k) Retirement Plan with up to 3% Company Match
• Employer‑Sponsored Short‑Term Disability
• Employer‑Paid Life and AD&D Insurance

Work‑Life Balance

• Paid Time Off (PTO) beginning Day 1
• Self‑Care Floating Holidays
• 8.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well‑being—at work and beyond.

Qualifications

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Disclaimer

This position may involve occasional exposure to standard office chemicals and materials. The duties listed represent essential functions and may be modified in accordance with ADA guidelines. This job description is not intended to be an exhaustive list of all duties or requirements. Employees may be assigned additional job‑related responsibilities by their supervisor, with reasonable accommodations provided when required.

Salary : $19 - $29