What are the responsibilities and job description for the Desktop Specialist position at Vernon Health?
Join our growing IT team in a new full-time role as a Desktop Specialist. In this role, you will provide essential technical support for clinical and administrative staff, ensuring the smooth operation of computer systems, software, and hardware critical to patient care and facility operations. Hours for this role will be Monday through Friday during normal business hours and an on-call rotation for one week every 5-6 weeks.
Responsibilities include setting up and deploying PCs for new healthcare personnel, installing and maintaining hardware and software, and managing inventory of IT equipment and licenses. You will respond to helpdesk inquiries, troubleshoot issues, and resolve problems efficiently, escalating more complex cases to appropriate IT staff or vendors.
This position requires excellent communication skills, as you will assist users both in person and remotely, guiding them through problem-solving steps and following up to ensure resolution. You will also document IT procedures, maintain accurate incident records, and contribute to the internal knowledgebase. Flexibility to support other departmental roles as needed is essential.
The ideal candidate will hold an associate’s degree in information technology or a related field, with a solid understanding of both hardware and software systems. Experience with Microsoft Operating Systems and Office products is highly preferred. At least two years of relevant IT support experience is strongly preferred, especially in a healthcare setting.
The role requires excellent problem-solving, organizational, and communication skills, along with a commitment to outstanding customer service. Candidates must be able to work independently and collaboratively in a fast-paced environment. The Desktop Specialist will be offered an enhanced benefit package including medical, dental, vision, life, short-term disability, Paid Time Off and a 401k savings plan! Apply on-line at www.vmh.org.
We are a Critical Access Hospital with Rural Health Clinics looking for enthusiastic people who share in our mission, vision, and values to join our team. Bring your talent and skills to a place where you’ll feel appreciated and experience rewarding work. Be part of a culture that practices teamwork, kindness, and collaboration.
Join Our Team at Vernon Health – Healthcare Careers in Viroqua, WI
Vernon Health, a Critical Access Hospital with Rural Health Clinics in Viroqua, WI, is seeking passionate healthcare professionals who share our mission to provide high-quality, compassionate care and our vision of a healthier community for all. We offer rewarding hospital jobs and healthcare careers where your skills and talent are valued. Join a supportive team that prioritizes teamwork, collaboration, and kindness in every patient interaction.
As an independent, non-profit hospital, Vernon Health has been serving the Viroqua community since 1951. Our campus includes a modern medical office building, family practice clinics, retail pharmacies, and a dedicated Orthopedic and General Surgery center, offering a variety of career opportunities in healthcare.
Located near the Mississippi River, La Crosse, and Madison, WI, Viroqua is a vibrant community with abundant outdoor recreation and excellent public and private schools. Learn more at www.viroqua-wisconsin.com.
Explore careers at Vernon Health and join us in making a difference in our community today!
Equal Opportunity Employer
Human Resources
Vernon Memorial Healthcare
507 S. Main Street
Viroqua, WI 54665
(608) 637-4489
humanresources@vmh.org
www.vmh.org
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
