What are the responsibilities and job description for the Casino Security Officer position at Vernon Downs?
JOB DESCRIPTION SUMMARY:
Responsible for properly executing security duties on assigned shift to adequately protect the life and property of customers, associates, and the company’s property.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provide excellent guest service to both internal and external guests.
- Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
- Generates necessary written reports regarding security-related incidents involving customers, Associates and/or the facility.
- Escorts and observes customers and Associates to ensure their safety and protection, identifies potential safety hazards and report same to the appropriate individual for proper resolution.
- Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
- Acts as a Dispatcher during emergency situations, and coordinates solutions to same, informs outside agencies of any unusual or suspicious situations on property.
- Operates company vehicles as directed to do so.
- Maintains a working knowledge of the Company’s facilities, as well as special events on property in order to advise customers and fellow Associates of same, whenever possible.
- Ensures safe transportation of company moneys, assists in the opening and closing of the gaming floor.
- Interacts with customers and Associates in a positive, professional manner.
- Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
- Facilitates the flow of information by attending regularly scheduled departmental meetings.
- Maintains a series of non-critical keys, accessing locked areas as necessary.
- Accepts identification from all persons who appear to be under the legal age, to ensure compliance with state and federal gaming regulations.
- May be designated as officer-in-charge to function as a supervisor for a shift.
- All other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Must be a New York State licensed Security Guard.