What are the responsibilities and job description for the Administrative Assistant / Patient Advocate position at Vermilion Behavioral Health Systems?
Essential Functions
- Support managers and employees through a variety of tasks related to organization and communication.
- Responsible for confidential and time sensitive material.
- Familiar with a variety of the field's concepts, practices and procedures.
- Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.
- Attend meetings and take accurate minutes.
- May responsible for accurate and timely physician credentialing.
- May direct and lead the work of others.
- May manage and coordinate administrative programs and office activities.
- Create spreadsheets, manage databases and prepare presentations, reports and documents as needed.
- Answer telephones and take messages or transfer calls.
- May cover the reception desk when required and supervise Admin Clerk staff.
- Calendar management, schedule appointments, update calendars and arrange staff meetings
- Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
- Perform other functions and tasks as assigned.