What are the responsibilities and job description for the Account Manager SMB Business Sales position at Verizon Connect?
Company Description Verizon Connect helps businesses create a safer future by using advanced technology and connected data to promote safe driving behavior. The company offers a full suite of fleet and mobile workforce solutions that enable customers to track vehicles, coach drivers, and optimize operations. By combining innovation, automation, and real-time insights, Verizon Connect supports organizations in becoming safer, more efficient, and more productive. Team members contribute to products that directly impact road safety and business performance, working with customers across a wide range of industries. The environment encourages continuous improvement, collaboration, and data-driven decision-making.
Role Description The Account Manager SMB Business Sales is a full-time, hybrid role based in Jackson, MI, with flexibility to perform some work from home. This role focuses on managing and growing a portfolio of small and mid-sized business customers using Verizon Connect solutions. Day-to-day responsibilities include building relationships with existing accounts, identifying upsell and cross-sell opportunities, and delivering consultative sales presentations tailored to customer needs. The Account Manager will track account performance, analyze usage and business outcomes, and proactively address customer issues to support retention and satisfaction. Collaboration with internal teams such as customer support, product, and marketing is expected to ensure a seamless customer experience and drive long-term value.
Qualifications
- Strong sales and account management skills, including prospecting, pipeline management, negotiation, and closing.
- Experience with customer relationship management, including building long-term partnerships, handling escalations, and driving customer success.
- Ability to work with data and analytics to understand customer performance, identify trends, and support data-driven recommendations.
- Effective communication and presentation skills, with the ability to explain technical solutions in clear, business-focused language.
- Comfort with digital tools and CRM platforms (e.g., Salesforce or similar) and standard office productivity software.
- Proven ability to work in a hybrid environment, manage time independently, and collaborate across teams and locations.
- Prior experience in B2B sales, telematics, SaaS, or technology solutions for small and mid-sized businesses is beneficial.
- Relevant education in Business, Marketing, Communications, or a related field, or equivalent professional experience.