Account Manager SMB - Jackson, Michigan

Verizon Business partners with organizations of all sizes to help them harness the power of advanced networks, technology, and communications solutions. The company goes beyond providing reliable coverage by focusing on empowering leaders and their teams to achieve better performance and outcomes. Verizon Business emphasizes collaboration, innovation, and customer-centric solutions that support growth and efficiency. Team members join a culture that values impact, inclusivity, and continuous improvement. Working at Verizon Business offers the opportunity to contribute to meaningful digital transformation for small and medium-sized businesses.

Role Description The Account Manager–SMB is a full-time hybrid role based in Jackson, MI, with flexibility for some work from home. This role is responsible for managing and growing a portfolio of small and medium-sized business customers by understanding their needs and aligning Verizon Business solutions to their goals. Day-to-day activities include building and maintaining strong relationships with clients, conducting account reviews, identifying upsell and cross-sell opportunities, and preparing proposals and presentations. The Account Manager–SMB will collaborate with internal teams such as sales engineering, customer support, and marketing to ensure a seamless customer experience and timely issue resolution. The role also involves tracking performance against targets, maintaining accurate records in CRM systems, and staying current on Verizon products, services, and industry trends.

Qualifications

• Demonstrated experience in account management, sales, or customer success within B2B or SMB environments.
• Strong relationship-building and communication skills, including the ability to conduct client meetings, negotiate, and present to business stakeholders.
• Ability to analyze customer needs, interpret data and account metrics, and develop tailored solutions that drive customer value and retention.
• Comfort working in a hybrid environment, managing time effectively between on-site client visits in Hamilton, OH and remote responsibilities.
• Proficiency with CRM tools and basic office productivity software to manage pipelines, forecasts, and documentation.
• Goal-oriented mindset with a track record of meeting or exceeding sales or account growth targets.
• Collaborative working style and ability to partner with cross-functional teams to resolve customer issues and deliver high-quality service.
• Bachelor’s degree in business, communications, or a related field, or equivalent relevant experience.
• Experience in telecommunications, technology, or related industries is beneficial but not required.