What are the responsibilities and job description for the ServiceNow ITSM Developer position at Veridian Tech Solutions, Inc.?
Hi,
I hope you are doing good!
We have a Fulltime opportunity.
No C2C
Job Title: ServiceNow ITSM Developer
Locations: Hartford, CT / Plano, TX / Raleigh, NC / Richardson, TX / Tempe, AZ (Onsite)
Below Detailed JD:
⦁ A collaborative spirit and excellent communication skills.
⦁ Ability to handle complex incidents and implement resolutions
⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
⦁ The ability to work with cross-functional teams
Required Skill and Experience
• ServiceNow ITSM: Incident Management, Problem Management, Change Management, Service Catalog Development, and Knowledge Management.
• ServiceNow Platform: Strong understanding of core platform capabilities, customization, configuration, and workflow development.
• ServiceNow Development: Hands-on experience in ServiceNow development, integrations, scripting, troubleshooting, and customization.
• Platform Assessment: Ability to identify and recommend Out-of-the-Box (OOTB) functionality versus customizations.
• Troubleshooting & Analysis: Strong investigative, analytical, and problem-solving skills.
• Experience working within an Agile delivery environment.
Preferred Skill and Experience
• Experience supporting and enhancing mature ServiceNow implementations with extensive customizations.
• Knowledge of AWS (Amazon Web Services).
• Experience with Python scripting and automation.
• Exposure to ServiceNow integration technologies and third-party system integrations.
• Understanding of ServiceNow platform best practices, optimization, and governance.
Additional Required Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.