Mainframe Service Ownership (utilities (electric, gas) ,z/OS)

Must Have Technical/Functional Skill

Experience

• 5–8 years of experience in mainframe production support, service management, or operations roles

• Prior experience supporting regulated environments, preferably utilities (electric, gas)

Technical & Operational Skills

• Strong understanding of IBM Mainframe (z/OS) environments

• Hands on exposure to:

• CICS, DB2, IMS

• Batch scheduling and job control (JCL)

• COBOL, PL/I, Assembler (read & review capability)

• Experience managing 24x7 production support and critical batch cycles

• Solid knowledge of ITIL-based service management processes

Domain & Compliance

• Experience supporting utility business processes such as:

• Customer Information Systems (CIS)

• Billing and Meter to Cash

• Awareness of regulatory and audit requirements impacting billing and customer operations

Communication & Leadership

• Ability to translate technical issues into business and customer impact

• Experience working with cross functional stakeholders and vendors

• Strong documentation and reporting skills

Roles & Responsibilities

• Own and manage the end to end service lifecycle for assigned mainframe applications and platforms

• Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes

• Lead incident, problem, and major incident management, including root cause analysis and corrective actions

• Govern batch processing cycles, ensuring timely and accurate billing and downstream processing

• Oversee change and release management, ensuring production readiness and risk mitigation

• Monitor and report on service SLAs/SLOs, availability, and operational KPIs

• Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality

• Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation

• Identify and drive continuous service improvements, including automation, stability, and cost optimization

• Provide clear and timely business and executive communications during service disruptions