What are the responsibilities and job description for the Mainframe Service Ownership position at Jobs via Dice?
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Experience
Experience
- 5–8 years of experience in mainframe production support, service management, or operations roles
- Prior experience supporting regulated environments, preferably utilities (electric, gas)
- Strong understanding of IBM Mainframe (z/OS) environments
- Hands on exposure to:
- CICS, DB2, IMS
- Batch scheduling and job control (JCL)
- COBOL, PL/I, Assembler (read & review capability)
- Experience managing 24x7 production support and critical batch cycles
- Solid knowledge of ITIL-based service management processes
- Experience supporting utility business processes such as:
- Customer Information Systems (CIS)
- Billing and Meter to Cash
- Awareness of regulatory and audit requirements impacting billing and customer operations
- Ability to translate technical issues into business and customer impact
- Experience working with cross functional stakeholders and vendors
- Strong documentation and reporting skills
- Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
- Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
- Lead incident, problem, and major incident management, including root cause analysis and corrective actions
- Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
- Oversee change and release management, ensuring production readiness and risk mitigation
- Monitor and report on service SLAs/SLOs, availability, and operational KPIs
- Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
- Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
- Identify and drive continuous service improvements, including automation, stability, and cost optimization
- Provide clear and timely business and executive communications during service disruptions