What are the responsibilities and job description for the Technology Account Manager position at Vector Talent Solutions?
Technology Services Account Manager
Location: Gastonia, NC (Onsite)
Compensation: $55k - $65k base commission
A growing Managed Services Provider is seeking a Technology Services Account Manager to drive revenue growth across an existing client base while actively developing new business within the local market.
This role is a blend of account management and outside sales, with a strong emphasis on business development. While you will inherit a small book of accounts, this position requires someone who is comfortable prospecting, handling rejection, and building new relationships in the small to mid-sized business space.
This is an onsite role based in the Gastonia/Charlotte market. Candidates must already be local and connected within the area.
What You'll Be Doing
- Manage and grow a portfolio of existing Managed IT clients
- Own the full client relationship, including service reviews, satisfaction, and expansion opportunities
- Conduct regular client check-ins and lead Quarterly Business Reviews
- Build and maintain 3-year technology roadmaps and budgets for clients
- Identify and drive opportunities such as hardware refreshes, network upgrades, cloud migrations, and telephony solutions
- Generate and present quotes for renewals, projects, and upgrades
- Actively prospect and develop new business within the local SMB market
- Build relationships with small to mid-sized businesses across the Gastonia/Charlotte area
- Handle cold outreach, networking, and in-person meetings to generate new opportunities
- Maintain a consistent pipeline through disciplined sales activity
- Partner with internal engineering and sales teams to deliver solutions
- Ensure timely renewal of licenses, warranties, and support agreements
- Proactively address end-of-life equipment and system upgrades
Role Breakdown
- 75% outside sales and business development
- 25% account management and client retention
What They're Looking For
- 2–3 years of experience in B2B outside sales, account management, or a client-facing sales role
- Must have true outside sales experience
- Must have experience selling into businesses, not consumers
- Proven ability to prospect, handle rejection, and build pipeline from scratch
- Experience selling into small to mid-sized businesses (SMB) required
- Background in MSP, IT services, or technology solutions is preferred, but not required
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple clients and opportunities
- Self-driven, resilient, and comfortable working independently
- Working knowledge of IT environments is helpful
- Hardware, networking, Office 365, LAN/WAN concepts
Salary : $55,000 - $65,000