What are the responsibilities and job description for the Product Manager - Microsoft Dynamics CRM & Field Service position at VDart, Inc.?
Role: Product Manager - Microsoft Dynamics CRM & Field Service
Work location: Houston, TX (Onsite)
Type: Contract
POSITION OVERVIEW : Product Manager - Microsoft Dynamics CRM & Field Service
- We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.
POSITION GENERAL DUTIES AND TASKS :
Key Responsibilities
- Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
- Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
- Engage with internal and external stakeholders to gather, analyze, and refine requirements
- Collaborate closely with development and QA teams to:
- Define clear acceptance criteria
- Ensure high-quality delivery aligned with expectations
- Monitor product performance, usage, and adoption metrics, and recommend improvements
- Lead release planning, including sprint planning and go-live coordination
- Facilitate continuous feedback loops to drive product enhancements and innovation
- Ensure alignment between business needs and technical implementation
Required Skills & Experience
- 8 Years of Strong background in IT project/program management, preferably with exposure to:
- Microsoft Dynamics CRM
- Dynamics 365 Field Service
- Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
- Proven ability to manage multiple priorities in a fast-paced, evolving environment
- Experience with Agile and Waterfall methodologies
- 8 Years of Hands-on experience with tools such as:
- Azure DevOps
- Jira or similar work management tools
- Strong analytical and problem-solving abilities
Preferred Qualifications
- Experience working on Dynamics 365 implementations or enhancements
- Understanding of customer service operations or field service processes
- Exposure to product analytics and KPI tracking
- Experience in cross-functional and global team environments
Key Competencies
- Product ownership and strategic thinking
- Stakeholder engagement and communication
- Adaptability and prioritization
- Collaboration and team-oriented mindset
- Continuous improvement and innovation focus