What are the responsibilities and job description for the Product Manager - Microsoft Dynamics CRM & Field Service - ZL position at SES?
Product Manager - Microsoft Dynamics CRM & Field Service
Type: W2 With Benefits - No C2C
Location: Onsite - Houston, TX
Top 5 Technical Skills:
- 8 Years of Strong background in IT project/program management
- Microsoft Dynamics CRM
- Dynamics 365 Field Service
- Azure DevOps
- Jira or similar work management tools
Company / Project Description / Business Driver
Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
Engage with internal and external stakeholders to gather, analyze, and refine requirements
Collaborate closely with development and QA teams
Define clear acceptance criteria
Ensure high-quality delivery aligned with expectations
Monitor product performance, usage, and adoption metrics, and recommend improvements
Lead release planning, including sprint planning and go-live coordination
Facilitate continuous feedback loops to drive product enhancements and innovation
Ensure alignment between business needs and technical implementation
Required Skills & Experience:
8 Years of Strong background in IT project/program management, preferably with exposure to:
Microsoft Dynamics CRM
Dynamics 365 Field Service
Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
Proven ability to manage multiple priorities in a fast-paced, evolving environment
Experience with Agile and Waterfall methodologies
8 Years of Hands-on experience with tools such as:
Azure DevOps
Jira or similar work management tools
Strong analytical and problem-solving abilities
Preferred Qualifications:
Experience working on Dynamics 365 implementations or enhancements
Understanding of customer service operations or field service processes
Exposure to product analytics and KPI tracking
Experience in cross-functional and global team environments
Key Competencies:
Product ownership and strategic thinking
Stakeholder engagement and communication
Adaptability and prioritization
Collaboration and team-oriented mindset
Continuous improvement and innovation focus
Benefits:
SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.
Please contact me to discuss the details of this position further.
*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com
I look forward to speaking with you soon!
Robin Starinieri
Director of Recruiting
Systems Engineering Services