What are the responsibilities and job description for the Functional Lead - Microsoft Dynamics 365 CRM & Field Service position at VDart, Inc.?
Role: Functional Lead - Microsoft Dynamics 365 CRM & Field Service
Work location: Houston, TX (Onsite)
Type: Contract
Role Overview
- Client is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.
- Key Responsibilities
- Lead requirement gathering sessions, workshops, and stakeholder discussions
- Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
- Perform process mapping, gap analysis, and recommend optimized solutions
- Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
- Validate system configurations through hands-on testing, walkthroughs, and solution reviews
- Support Agile delivery processes, including backlog refinement and user story definition
- Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
- Ensure adherence to Client delivery standards and Microsoft best practices
- Provide regular updates to stakeholders on progress, risks, and dependencies
Required Qualifications
- 8 years of experience in IT project delivery / functional consulting
- 6 years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
- 6 years of Strong expertise in requirements analysis, functional design, and process optimization
- Experience with UAT coordination and defect management
- Familiarity with Agile and Waterfall delivery methodologies
- 6 years of Experience with tools such as Azure DevOps, Jira, or similar
Preferred Qualifications
- Microsoft Dynamics 365 / Power Platform certifications
- Experience working in large-scale enterprise implementations
- Domain experience in Utilities, Manufacturing, Telecom, or similar industries
Soft Skills
- Strong communication and stakeholder management skills
- Ability to work effectively with cross-functional teams
- Strong organizational and multitasking capabilities
- Proactive, solution-oriented mindset with a focus on delivery excellence.