Patient Care Coordinator (PCC)

Location: Huntersville, NC
Schedule: Typically Monday–Thursday, 7:45 AM–5:00 PM, with some Fridays, 7:45 AM–1:00 PM

About the Opportunity

Growing Smiles Pediatric Dentistry is looking for a warm, energetic and dependable Patient Care Coordinator to join our Huntersville team.

The PCC is often the first and last impression our families have of the practice. We're looking for someone who genuinely enjoys people, communicates confidently and can create a welcoming experience for children and parents while keeping a busy front office organized.

Dental experience is valuable, but we're equally interested in finding someone with the right personality, work ethic and desire to grow with our organization.

What You'll Do

Create an Exceptional Patient Experience

• Warmly welcome children and families into the practice.



• Provide professional and friendly check-in/check-out experiences.


• Answer incoming calls with excellent phone etiquette.


• Build rapport with prospective patients and help convert inquiries into scheduled appointments.



• Handle questions, concerns and challenging situations with patience and professionalism.

Scheduling & Patient Flow

• Schedule new and existing patients accurately.



• Help maintain a productive schedule and proactively address openings.


• Confirm upcoming appointments and follow up on pending or overdue care.


• Support daily huddles and communicate scheduling needs with the clinical team.



• Help ensure families move smoothly through the practice.

Insurance & Administrative Support

• Verify insurance eligibility and benefits before appointments.



• Accurately collect and enter patient and insurance information.


• Help families understand coverage and expected financial responsibility.



• Maintain accurate patient records and documentation.

  
  

What We're Looking For

Our ideal PCC is:

• Warm, friendly and professional.



• Excellent on the phone and comfortable speaking with parents and families.


• Highly organized and able to manage multiple priorities.


• Dependable with a strong work ethic.


• Patient and emotionally intelligent.


• Comfortable handling anxious families, insurance concerns and scheduling challenges.


• Team-oriented and willing to jump in wherever needed.


• Solution-focused rather than easily overwhelmed by problems.



• Interested in growing with the organization.

Prior dental/front-office experience is preferred, particularly experience with:

• Dental insurance verification



• Patient scheduling


• Check-in/check-out


• Recall/re-care



• Open Dental

Open Dental experience is preferred but not required for the right candidate.

Benefits

Eligible benefits include:

• Dental



• Vision


• Accident


• Critical Illness


• Short-Term Disability



• Voluntary Term Life

Compensation: $16 - $20

The Person Who Will Thrive Here

You're the person who can make a nervous parent feel more comfortable within the first few minutes of a conversation. You're friendly without losing professionalism, organized without being rigid, and willing to help your teammates when the day gets busy.

If you enjoy building relationships, creating positive experiences and being part of a team that cares about its patients and one another, we'd love to meet you.