Office Leader / Office Manager

Vaya Dental – Madison Park

Vaya Dental is looking for more than someone who can simply manage a dental office.

We're seeking an experienced Office Leader who understands the business of dentistry, knows how to lead people, and can create an exceptional experience for both patients and the team.

Practice Leadership

• Lead and support the day-to-day performance of the dental team

• Set clear expectations and hold team members accountable

• Address team concerns and interpersonal challenges professionally

• Lead productive daily huddles

• Partner with doctors and leadership to improve practice performance

• Help create a positive, accountable, patient-centered culture

Billing, Collections amp; AR

• Oversee accurate and timely dental claim submission

• Monitor outstanding claims, denials, and follow-up

• Manage AR aging and proactively address collection concerns

• Help maintain collections above 98%

• Identify billing issues before they become larger problems

Insurance amp; Patient Financials

• Oversee insurance verification for PPO, HMO, and North Carolina Medicaid

• Ensure benefits are verified before patient visits

• Help calculate accurate patient portions and co-pays

• Reduce preventable write-offs and financial surprises for patients

Scheduling, Operations amp; Treatment

• Manage provider and team schedules strategically

• Identify opportunities to reduce openings and improve utilization

• Oversee supply and inventory processes

• Use practice data and reporting to identify opportunities

• Confidently review recommended treatment and financial options with patients

• Support strong, patient-centered case acceptance

• Minimum 3–5 years of dental office management/leadership experience

• Strong dental billing and AR expertise

• Strong understanding of dental insurance and benefits verification

• Experience leading a full dental-office team

• Comfortable with treatment plan presentation and financial conversations

• Strong problem-solving and decision-making skills

• Organized, calm under pressure, and able to prioritize competing needs

• Excellent communication and patient-service skills

• Open Dental proficiency strongly preferred

Monday–Thursday | 7:45 AM–5:00 PM
Some Fridays | 7:45 AM–1:00 PM

Dental, Vision, Accident, Critical Illness, Short-Term Disability, and Voluntary Term Life Insurance.

Compensation: $22 - $26

We're looking for someone who is both numbers-minded and people-minded—a leader who understands that strong collections and healthy schedules come from developing a team, building patient trust, communicating clearly, and addressing problems proactively.

If you're an experienced dental leader ready to truly own the performance and experience of a practice, we'd love to talk.